Job Description

About the Global Supply Chain Nerve Centre (SCNC)

The Global Supply Chain Nerve Centre is a global capability team that connects supply chain expertise, performance intelligence, advanced analytics and digital solutions. SCNC works across Asia Pacific (APAC), Europe, Middle East & Africa (EMEA), North America and South America to strengthen operational decision-making, create consistent performance approaches and develop scalable solutions that improve service, reliability, efficiency and business value, for Overseas Delivery Services.

Why Join This Role?

• Build a global career through direct exposure to operations and stakeholders across four regions.
• Drive Performance Solutions that influence service, reliability, efficiency and customer outcomes.
• Work at the intersection of supply chain operations, analytics, digitalization and automation.
• Join a growing SCNC capability and help shape the standards, solutions and best practices used across the global network.

Objectives of the Position

Lead sustainable operational improvement across the global supply chain network through end-to-end ownership and active management of designated Performance Solutions. Working closely with regional operational teams, the role leads performance monitoring, challenges current practices, facilitates root-cause evaluation, identifies improvement opportunities and drives corrective actions. The position bridges regional operations and the Supply Chain Nerve Centre Senior Executives, ensuring performance management is operationally relevant, action-oriented and consistently applied across APAC, EMEA, North America and South America.

What We Mean by Performance Solutions

Performance Solutions are structured business capabilities that combine performance measures, dashboards, review methodologies, analytical insights, operational standards and improvement workflows. They help teams measure operational performance, identify gaps & risks, evaluate root causes, prioritize corrective actions, track improvement effectiveness, alternative pathways and make consistent data-driven decisions across the global supply chain network.

Main Areas of Responsibilities and Key Activities

(25%) Performance Solution Ownership

• Maintain end-to-end understanding of operational processes, measures and improvement opportunities associated with Performance Solutions.
• Drive regular solution reviews to ensure they remain relevant, usable and aligned with business priorities.
• Challenge and continuously improve existing Performance Solutions to maximize measurable business value.

(25%) Operational Engagement & Performance Reviews

• Lead the performance contribution to regional operational and service reviews, facilitating fact-based discussions and clear decisions.
• Develop a strong understanding of regional operating models, priorities and constraints.
• Analyse digital performance signals, trends and recurring issues, and connect performance findings to operational realities.
• Build credibility as a trusted partner and key contact for assigned Performance Solutions.

(20%) Root-Cause Evaluation & Corrective Actions

• Facilitate structured root-cause discussions with stakeholders.
• Drive development of practical corrective and preventive action plans with clear ownership and milestones.
• Lead action tracking to completion, validate outcomes and escalate risks or delays when required.

(20%) Continuous Improvement & Best Practices

• Lead identification of opportunities to improve service, reliability, efficiency and operational effectiveness.
• Challenge existing practices constructively and recommend improvements.
• Capture successful regional practices and lessons learned and promote their adoption across the global network.
• Drive harmonization of performance management approaches across regions.

(10%) Stakeholder Management & SCNC Collaboration

• Provide objective, fact-based recommendations and challenge stakeholders constructively to support leadership decisions.
• Influence stakeholders without authority to drive action and accountability.
• Lead collaboration with other ODS Senior Executives, support peer reviews and contribute operational knowledge to new Performance Solutions.

Job Requirements

• Bachelor’s degree in supply chain management, Logistics, Industrial Engineering, Business Administration, Operations Management, Economics or a related field. Data Analytics is an advantage.
• 3-5 years of relevant experience in supply chain, logistics, transportation, operations or operational excellence. Practical experience participating in operational reviews, KPI reporting, performance management, root-cause evaluation and corrective-action follow-up.
• Strong knowledge of supply chain operations and operational excellence, transportation and logistics, performance management, continuous improvement and process analysis. Working knowledge of SAP and Power BI, with exposure to digital supply chain, analytics and automation tools. Basic-to-intermediate SQL capability. Ability to interpret performance reports, structure problems and translate findings into operational actions. Strong stakeholder engagement, communication and influence without authority.

BASF has been present in Malaysia since 1989, and operates a manufacturing plant in Pasir Gudang, Johor. BASF’s Regional Service Hub in Kuala Lumpur provides functional support services to BASF companies in 20 markets across Asia Pacific. BASF also provides infrastructure and utilities support services to its joint ventures BASF PETRONAS Chemicals and Toray BASF Resins at an integrated Verbund site situated in the Gebeng Industrial Zone, Pahang. BASF posted sales to customers in Malaysia of approximately €340 million in 2024 and had 2,579 employees as of the end of the year. Further information is available on www.basf.com/my