Job Description

Overpayments Coordinator x2 - 6 FTC

Swindon, Newport, or Stockton-on-Tees – flexible and hybrid working options

Band C

£27,756

It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation.

This role operates within Payroll /Pensions Operations services and supports the delivery of overpayment recovery.

The role applies processes, systems and controls to ensure accurate, compliant and timely management of overpayment cases. It supports resolution of queries and contributes to effective recovery and reporting activities.

Duties will include, but are not limited to, the following:

• Analyse and process overpayment cases in line with defined procedures and policies
• Communicate with customers, clients and stakeholders to provide information on overpayments and recovery plans
• Respond to queries, providing clear and accurate information and escalating where appropriate
• Investigate and resolve overpayment discrepancies within defined processes
• Maintain accurate records of overpayment cases, recovery actions and outputs for reporting purposes
• Work collaboratively with internal teams (e.g. Payroll, HR, Finance) to resolve complex overpayment cases
• Support recovery activities, ensuring adherence to policies, controls and service standards
• Contribute to reporting and data analysis, ensuring accuracy and completeness of information
• Support continuous improvement of overpayment recovery processes and service delivery
• Maintain data quality, ensuring integrity and consistency across systems and record

To be considered for the role, you will need the following:

• Understanding of overpayment recovery, payroll or financial processes and compliance requirements
• Strong analytical, numerical skills and problem solving skills
• Ability to interpret and analyse data and communicate data effectively in various formats for different audiences and identify discrepancies
• Strong communication skills, including handling queries and complaints
• Experience using systems and tools (e.g. Excel, case management systems)
• Strong organisational skills and attention to detail
• Strong commitment to customer-centric excellence

For additional information and a confidential discussion please contact our Recruitment Team on recruiting@uksbs.co.uk.

We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website.

Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks.

We look forward to hearing from you.

We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.

For additional information and a confidential discussion please contact our Recruitment Team on recruiting@uksbs.co.uk.

We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website.

Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks.