· Escort incoming guests to rooms.
· Assist guests with luggage.
· Offer information pertaining to available hotel services, points of interest, and entertainment attractions.
· Transport guests in hotel van within property requirements.
· Maintain cleanliness of both interior and exterior of van.
· Maintain all mileage records on a daily basis.
· Report all trips to front desk; length of drive as well as length of time spent.
Respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.
Other duties may be assigned.
Requirements
· Minimum lifting of 50 pounds.
· Pushing, bending, stooping, upward reaching, manual dexterity.
· Hearing, writing, typing.
· Minimum pulling of 50 pounds.
· Must have a comprehensive knowledge of all hotel departments and functions.
· Must have a knowledge of applicable Federal, state, and local health, safety, and legal regulations.
· Must have a knowledge of mathematical and computer skills.
· High school education and relevant training and experience preferred.
· Ability to timely obtain any required licenses or certificates.
· CPR training required; first aid training preferred.
· Additional language ability preferred.
EOE: All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
StepStone Hospitality specializes in management for full service hotel and restaurant operations. Our mandate is to create asset value for owners through a customized, hands-on philosophy. This is particularly true for both branded and independent operations including urban boutique hotels, resorts, and destination restaurants and bars. Our associates maintain a balanced focus between revenue enhancement, margin expansion and guest satisfaction.
StepStone Hospitality was formed in response to requests by institutional and private owners to provide third-party management for upscale hotels, resorts and restaurants. StepStone Hospitality’s team provides a unique combination of strong, hands-on operations, world-class strategic asset management, and food and beverage expertise, generating the highest possible investment returns during all phases of the economy. A major element of our overall strategy is always, of course, to surpass both guest and owner expectations.
