Job Description

Why NORA

At Nationwide Organ Recovery Transport Alliance (NORA), we move what cannot wait. We are the essential logistics platform for time-critical healthcare and support services, combining mission-trained specialists, real-time technology, and national reach to serve every transport with the precision and accountability this work demands. Complex logistics. Precise solutions. Delivering life

NORA supports Organ Procurement Organizations, transplant centers, living donor programs, laboratories, and healthcare partners through a nationwide network of ground transportation, commercial airlines, and charter aviation providers. Operating a 24/7 communications and dispatch center, NORA specializes exclusively in time-critical transplant logistics, ensuring organs, surgical teams, specimens, and medical equipment reach their destinations safely and efficiently.

Behind every transport is a donor and their loved ones, and a recipient awaiting a second chance. That responsibility shapes how we show up. We take ownership of the mission. We take control when others can’t. And when the plan breaks, we build the path forward in real time. Our people stay aware, think ahead, and act early enough to prevent disruptions before they happen.

Position Summary

The organ transplantation process depends on precise, time-critical logistics. As a Transportation Coordinator at NORA, you will serve as the central coordination point for the movement of organs, procurement teams, specimens, and medical equipment nationwide. This role requires sound judgment, exceptional composure, and a commitment to operational excellence in support of a mission where timing can determine patient outcomes.

Operating within NORA's 24/7 dispatch center, the Transportation Coordinator serves as the primary point of communication between transplant programs, medical teams, transportation providers, and internal stakeholders. This position develops transportation plans across ground, commercial airline, and charter aircraft services, coordinates active missions in real time, and provides accurate, timely updates throughout the transportation process.

Essential Functions

• Receive, prioritize, and verify transportation requests through phone, email, and dispatch systems, ensuring all critical details are accurately documented.
• Develop and evaluate transportation plans across ground services, selecting the most efficient option based on client needs and operational timelines.
• Schedule and dispatch transportation providers, communicating mission requirements clearly to drivers and transport partners.
• Monitor active transports from initiation through completion, maintaining accurate documentation and providing timely updates regarding delays, weather impacts, and schedule changes.
• Maintain professional relationships with transplant coordinators, transportation vendors, and healthcare partners while delivering exceptional customer service under time-sensitive conditions.
• Exercise sound judgment while managing multiple concurrent missions and escalate operational or service issues as appropriate.
• Maintain confidentiality and ensure compliance with all applicable policies, procedures, and regulatory requirements.
• Perform other duties as assigned.

Required Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills in English.
• Strong keyboard skills with a minimum typing speed of 60 WPM
• Proficiency with computers, Microsoft Office applications, and data-entry systems.
• Excellent organizational, multitasking, and time-management skills.
• Professional telephone and communication abilities.
• Strong critical thinking and sound decision-making skills under pressure.
• Ability to work flexible schedules including weekends, holidays, and overtime as operational needs require.
• Successful background and drug screen; criminal charges and convictions may be considered if substantially related to the position.

Preferred Qualifications

• Experience in transportation dispatch, logistics coordination, medical transportation, emergency communications, healthcare administration, or call center operations.
• Experience coordinating ground and/or aviation transportation resources.
• Familiarity with transportation management systems, CAD systems, or dispatch software.
• Experience working in healthcare, emergency services, or other time-sensitive operational environments.

Work Environment

This position is primarily performed in a professional dispatch center and office environment operating 24 hours a day, 7 days a week. The role requires prolonged computer use and frequent communication via telephone, email, and dispatch software. Employees may be required to work weekends, holidays, extended shifts, or overtime to support operational demands.

Physical Demands

The physical demands described below are representative of those required to successfully perform the essential functions of this position.

Employees in this role must be able to:

• Sit for extended periods while working at a computer workstation.
• Frequently use hands and fingers to operate computers, keyboards, telephones, and other communication equipment.
• Communicate effectively in person, by telephone, and electronic communications.
• Read and interpret information displayed on computer monitors and other electronic devices.
• Maintain focus and exercise sound judgment while managing multiple priorities in a fast-paced, high-pressure environment.
• Work scheduled shifts including overnight hours, weekends, holidays, and extended hours as business needs require.

Equal Employment Opportunity & Reasonable Accommodation

NORA is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the position or participate in the application process should contact Human Resources. NORA will provide reasonable accommodations unless doing so would create an undue hardship on the organization.

Job Description Disclaimer & At-Will Employment

This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. NORA reserves the right to modify job duties and responsibilities as business needs require.

Employment with NORA is at will. Nothing in this job description creates an express or implied contract of employment. Either the employee or NORA may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.