Job Description

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Nestled in the heart of Brisbane’s CBD, InterContinental Hotel Brisbane has just opened to guests this winter, offering 321 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city’s top attractions. With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike.

We are looking for a well-rounded Overnight Supervisor.

Your day to day

You will assist in leading our Front Office overnight team to ensure the night operation runs smoothly, drive team engagement, guest feedback & problem resolution, brand and cleanliness standards.

The principal responsibility is safety and security of guests and ensuring the accurate and timely completion of the night audit function during the hours of 11pm – 7am.

You will also play a key role in coaching and mentoring your team, providing direction and coaching to achieve an exceptional guest experience.

If you are looking to develop your career within a global hotel company in a beautiful brand, then we would love to hear from you!

What we need from you

• 1+ years experience in hospitality
• Great communication skills between colleagues and with our guests
• Confident in Problem handling
• Problem solving, training and organisational skills
• Proficient in the use of Microsoft Office and Opera
• Experience working in a large hotel in a Front Office environment
• Proven ability to lead & develop a team, improve guest satisfaction & maintain standards
• A proactive approach to developing & maintaining strong relationships with internal & external stakeholders
• Strong organisational, written & communication skills, with strong attention to detail
• Ability to work in a fast-paced environment & prioritise workload
• Must have a Valid QLD Drivers License
• First Aid certified
• Meet the legal requirements to live & work in Australia
• Availability to work overnight across a 7 day roster

What we offer

You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey:

• Free meals on shift
• Laundered uniform supplied
• Paid birthday leave - hip hip hooray!
• Proactive paid wellness and mental health days
• Some of the best colleague discounts across our IHG Hotels for accommodation
• A massive colleague discounts platform for all your favourite brands and retailers
• Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

What You Can Expect From Us

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care - that you notice the little things that make a difference to guests as well as always looking for ways to improve – in return we’ll reward all your hard work with a great salary and benefits – including accommodation, package benefits, great room discount and superb training.

We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ to find out more about us.