Job Description

As a Shuttle Driver, you create exceptional first and lasting impressions by providing safe, professional transportation for resort guests throughout their stay. Your commitment to outstanding service, attention to safety, and knowledge of the resort ensures every journey is welcoming, efficient, and memorable. You will represent luxury hospitality standards through polished interactions, well-maintained vehicles, dependable transportation services, and seamless communication with resort departments, contributing to an elevated guest experience while supporting daily resort operations.

What You Will Create

• You will deliver safe, timely transportation for guests throughout the resort and to approved off-property destinations while maintaining the highest standards of professionalism and safety.
• You will create memorable first impressions by warmly greeting every guest, making eye contact, engaging in courteous conversation, and delivering personalized service throughout each ride.
• You will enhance the guest experience by confidently sharing information about resort amenities, dining, activities, events, and services — all helping guests make the most of their stay.
• You will support seamless daily transportation operations by reviewing the daily transportation logbook and event schedule to remain informed of guest needs, resort activities, and operational priorities.
• You will maintain vehicle safety and operational readiness by completing preshift vehicle inspections, documenting damage, checking fluid levels and tire condition, and reporting concerns promptly to management.
• You will uphold luxury presentation standards by cleaning and maintaining the interior and exterior of assigned vehicles.
• You will support operational efficiency by making guest room deliveries as assigned.
• You will assist transportation operations by dispatching shuttle drivers and serving as dispatcher when operational needs require.
• You will maintain clear, professional communication with the dispatcher and fellow drivers using hand-held radios to ensure efficient transportation throughout the property.
• You will maintain continuous shuttle service by remaining on an established transportation loop throughout the resort.
• You will serve as a liaison between guests and resort leadership by communicating guest needs, concerns, and service opportunities with professionalism and discretion.
• You will perform additional responsibilities as assigned to support operational excellence and evolving business needs.

What You Can Expect

• Fast-paced, guest-focused luxury resort environment
• Frequent interaction with guests who expect Forbes-level hospitality and personalized service
• Daily driving throughout the resort property and approved off-property locations
• Schedule flexibility, including days, evenings, nights, weekends, and holidays
• Responsibility for maintaining vehicle cleanliness, safety, and operational readiness
• Regular collaboration with Transportation, Front Office, Guest Services, and other resort departments
• Ability to work outdoors and in varied weather conditions as needed
• Frequent entering and exiting of vehicles throughout the shift
• Opportunities to strengthen hospitality, guest service, and operational skills within a collaborative team environment

What You Bring

• A passion for creating welcoming, memorable guest experiences
• A strong commitment to safety, professionalism, and responsible driving
• Outstanding interpersonal skills with the confidence to initiate conversations and build rapport
• Excellent verbal communication skills and a polished professional presence
• A service-first mindset with the ability to anticipate guest needs
• The ability to remain calm, organized, and adaptable in a fast-paced environment
• Strong teamwork skills and the ability to follow direction while supporting operational priorities
• Sound judgment and problem-solving skills when responding to changing transportation needs
• Pride in maintaining clean, presentation-ready vehicles
• The ability to communicate effectively in English

Qualifications

• High school diploma required
• Valid driver's license required with a clean driving record
• Ability to operate manual (standard) and automatic transmission vehicles
• Strong interpersonal and customer service skills required
• Excellent verbal communication skills
• Ability to communicate effectively in English
• Ability to work collaboratively in a team environment
• Ability to work under pressure while maintaining professionalism
• Ability to work a flexible schedule, including days, evenings, nights, weekends, and holidays
• Willingness to work varied hours as operational needs require

Additional Information

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities associated with this position. Responsibilities may change or be assigned as needed to support operational excellence and exceptional guest service standards.

Begin a Meaningful Career at Nemacolin

At Nemacolin resort in Pennsylvania’s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.

Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.

Growth & Development

• Paid training and structured onboarding
• Hands-on learning and cross-department opportunities
• Clear pathways for advancement and internal promotion
• Recognition through individual and team honors

Benefits & Everyday Perks

• Competitive hourly wages and attractive 401(k) program
• Medical, dental, and vision coverage for eligible associates
• Paid time off and holiday compensation
• Discounted associate meals and uniform services
• Savings across resort dining, retail, spa, and activities
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.

Bring your passion. Grow your career. Create Real Life Magic

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.