Job Description

The Windsor Court seeks a skilled and experienced Overnight Safety and Security Officer who is responsible for providing protection for hotel guests, employees, and property. They are also responsible for providing guests with a sense of comfort and well-being by maintaining a level of visibility.

Responsibilities:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with The Windsor Court standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply with The Windsor Court standards and regulations to encourage safe and efficient hotel operations.
• Answer phone and dispatch promptly, and demonstrate proper two-way communication etiquette when communicating with other Associates and guests.
• Maintain and review the daily activity log.
• Maintain confidentiality with respect to guests' and associates' incidents.
• Open secured areas for authorized personnel; check the IDs of visitors/associates' bags as necessary.
• Maintain an awareness of legal limitations of position (i.e., local ordinances, state ordinances, etc.).
• Investigates room thefts, auto accidents/thefts, and assault complaints for guests (not for Associates); serves as the first responder, partnering with Department Head/Hotel leadership to write the incident report.
• Assist outside agencies as necessary.
• Assist with intoxicated guests.
• Be knowledgeable about hotel and guestroom locking systems.
• Respond to security alarms and monitor TV cameras (if applicable).
• Challenge suspicious persons.
• Conduct rounds, checking for safety hazards, checking lights and door locks, and picking up items left on the property.
• Assist during medical emergencies, administering First Aid/C.P.R./Heimlich maneuver, as necessary.
• In partnership with the Department Head/Hotel leadership, completes Incident/Accident Reports clearly and concisely.

Requirements

• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Strong communication, both written and verbal.
• Ability to work in a team environment.
• Ability to remain calm under pressure.
• Certificate of Completion in Safety and Security Training (must comply with State requirements)
• CPR, First Aid, and Heimlich Maneuver Certified
• Bilingual communication in Spanish is a plus.
• Ability to work the overnight shift (11pm to 7am)