Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to Four Seasons Resort Mallorca at Formentor. Perched on the spectacular Formentor Peninsula, surrounded by the Mediterranean Sea and the breathtaking landscapes of Mallorca, Four Seasons Resort Mallorca at Formentor is a truly extraordinary place to work. Originally opened in 1929, this iconic retreat has been reimagined following an extensive restoration, reopening in August 2024 as Four Seasons’ first resort in Mallorca. Set within a vast private estate, the Resort combines its rich heritage and poetic charm with contemporary luxury and the warm, authentic spirit of Spanish hospitality. Here, nature, history and exceptional service come together to create an inspiring environment for both our guests and our people. Join our team and become part of the story of Formentor — a place where careers are shaped by meaningful experiences, genuine connections and the opportunity to deliver the exceptional, every day.

About the role

As a Room Service Waiter, you will be responsible for delivering a personalized and seamless in-room dining experience that reflects the highest standards of service. You will take guest orders, prepare trays, deliver food and beverages, and ensure that guests enjoy a warm, timely, and professional experience from start to finish. You represent the hotel brand at night in every guest room, demonstrating discretion, attention to detail, and a passion for hospitality.

What you will do

• Provide exceptional service to guests by taking in-room dining orders and delivering food and beverages.
• Ensure timely and accurate order delivery while maintaining a high level of professionalism.
• Assist guests with menu selections and accommodate special requests.
• Maintain cleanliness and organization of in-room dining equipment and service areas.
• Address guest inquiries and concerns promptly to enhance their experience.

What you bring

• Experience in Food Service: Previous experience in a food and beverage service role, particularly in hotels or fine dining establishments, is highly desirable.
• Customer Service Orientation: A strong commitment to providing exceptional customer service and ensuring a positive dining experience for guests.
• Knowledge of Menus: Familiarity with the in-room dining menu, including a good understanding of food and beverage pairings, ingredients, and preparation methods.
• Excellent Communication Skills: Strong verbal communication skills to effectively take orders, explain menu items, and interact positively with guests.
• Attention to Detail: Keen attention to detail to ensure accurate order taking, preparation, and delivery, as well as presentation standards are met.
• Time Management Skills: Ability to manage time efficiently, especially during busy service periods, to ensure timely delivery of food and beverages.
• Team Collaboration: Ability to work collaboratively with kitchen staff and other team members to ensure smooth operations and efficient service.
• Problem-Solving Skills: Capability to handle guest complaints or special requests calmly and effectively, ensuring guest satisfaction.
• Physical Stamina: Physical capability to carry heavy trays, navigate stairs or hallways, and stand for long periods while serving guests.
• Positive Attitude: A friendly, positive demeanor with a willingness to go the extra mile to ensure guest satisfaction and enhance their overall experience.