Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

About the role

Four Seasons Hotel and Private Residences Nashville is seeking an Overnight Residential Services Attendant to deliver exceptional service and support to our Residence Owners and guests during overnight operations. This role plays a key part in ensuring a seamless residential experience by assisting with deliveries, requests, lobby services, and maintaining the highest standards of hospitality and professionalism.

What you will do

• Assist Residence Owners with luggage, transportation arrangements, package deliveries, groceries, wine deliveries, and other personalized requests.
• Receive, store, organize, and distribute incoming and outgoing packages, mail, dry cleaning, flowers, and other resident deliveries accurately and efficiently.
• Provide information regarding Residential and Hotel amenities, services, events, and facilities.
• Support Residence Owners with transporting items to and from private storage areas as needed.
• Assist with Residential Lobby operations, including answering telephones, taking messages, and delivering correspondence and packages to residences.
• Communicate resident requests effectively with the Residential Concierge team to ensure timely follow-up and completion.
• Handle all owner interactions with the highest level of hospitality, professionalism, and discretion while anticipating needs whenever possible.
• Support other Residential team members during high-volume periods, breaks, absences, or emergencies.
• Maintain the cleanliness, organization, and appearance of the Residential Lobby and other common areas.
• Perform additional duties and special projects as assigned by Residential Leadership.

What you bring

• Previous experience in Residential Services, Guest Services, Concierge, or a related hospitality role, preferably within a luxury environment.
• Strong verbal and written communication skills with excellent command of the English language.
• Ability to work independently and maintain attention to detail in a fast-paced environment.
• Proficiency with computer systems and standard office software applications.
• Flexible availability with the ability to work overnight shifts, weekends, and holidays as needed.

What we offer:

• Competitive wages and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• 401(k) Retirement Plan
• Inclusive employee events and recognition programs throughout the year

Schedule & Hours:

• Part-Time position: This role requires availability to work two full-day, 8-hour shifts per week, providing coverage based on scheduling demands
• Overnight shifts, including weekends and holidays as business needs require

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal