Job Description

After undergoing a transformative restoration, The Waldorf Astoria New York is now open and has reignited its magnetic allure.  TheWaldorf Astoria NewYork is seeking team members to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

Want to learn more? Hotel Website, Instagram, Facebook, YouTube

As a Residential Attaché, you would be responsible for providing and assisting residences and their guests in the Waldorf Astoria New York residential component in its continuing effort to deliver outstanding service. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Support residential service operations to include, but not limited to attending to residents and their guests needs and requests which may include but not limited to scheduling and planning experiences, services, and requests in the support of private residences.
• Research and display a full and complete understanding of New York City to provide key recommendations for services.
• Curate arrival and departures for residents and guests.
• Support residents and their guests in an attentive and friendly manner.
• Support the Waldorf Astoria New York team as assigned.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Residential Attaché, you’re not just providing personalized service to residents and guests – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Create a warm welcome: Greet residents and guests with an upbeat and professional attitude
• Respond to resident needs: Provide information, resolve concerns, and handle inquiries with care and efficiency
• Support daily services: Answer phones, retrieve packages, mail, and faxes, and coordinate resident requests
• Ensure safety and security: Monitor building activity, report concerns, and assist in emergency situations

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality Acting with Integrity and always doing the right thing. Inspiring others through Leadership A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.