Job Description

Part-time 20-37.5 hours per week, OVERNIGHTS - this is a 24/7 facility

Pay starting at $25.46 - 26.73 per hour DOE

With COMPETITIVE BENEFITS INCLUDING:

• Generous PTO: Paid Sick Time, Paid Vacation (15 days for F/T Employees), 11.5 Agency Paid Holidays, plus 2 Personal Holidays
• Medical, Dental, Vision, Basic Life/AD&D and Long-Term Disability
• Health Savings Account and Flexible Spending Account
• 403(b) Retirement Plan and Employer Contribution Pension Plan
• 2% Annual Longevity Increase
• Employee Assistance Program

Compensation is set by agreed to language in the Collective Bargaining Agreement between CCSNW & SEIU 1199NW and determined based on experience.

The Overnight Resident Coordinator is responsible for being at the front desk of an affordable housing program that employs the Housing First model for chronically homeless and disabled single adults in furnished apartments with a secured and monitored front door entry. This position fills the need to have 24-hour monitoring staff on-site to assist staff, residents, guests and visitors. While on shift at the front desk, the Overnight Resident Coordinator’s primary focus is to provide on-site monitoring, program enforcement and assistance for staff, residents, guests and visitors.

Responsibilities

• Staff the front desk to include answering the phone, authorizing access to clients and guests, and monitor the security of the building. Enforce CCS policies with residents, guests, and visitors.
• Conduct routine safety checks of all entry and exit points, ensuring emergency exits are properly used and secure.
• Ensure upkeep of all common areas by monitoring and addressing issues. Report issues related to appliances, plumbing, heating, or electrical systems to appropriate personnel.
• Monitor behavior, enforce facility rules, and maintain detailed documentation:
  • Log all visitors.
  • Record significant events in a professional and timely manner.
  • Model respectful, supportive interactions with residents.
• Maintain a welcoming, supportive, and safe environment.
• Provide residents with information about on-site and public services.
• Report CCS program violations to the Program Supervisor and/or Community
• Respond appropriately to facility or resident-related emergencies.
• Accept and distribute messages and packages.
• Support case management team by reminding residents of scheduled appointments. Reinforce resident responsibility in maintaining cleanliness in shared spaces.
• Perform routine cleaning and sanitizing as indicated on the cleaning tasks list.
• Conduct routine walkthroughs throughout the facility.
• Provide residents services and information

Qualifications

Minimum Qualifications

• High School Diploma or GED.
• Ability to pass required background checks.
• Ability to work effectively with individuals displaying a wide range of behaviors.
• Cultural competency and ability to work with diverse populations.
• Ability to make sound, independent decisions without direct supervision.
• Proven reliability and dependability in work history.
• Flexibility to ensure adequate shift coverage.
• Commitment to a team-oriented, respectful workplace.
• Alignment with the mission and values of Catholic Community Services and Catholic Housing Services.
• Ability to work effectively in multicultural environments and deliver culturally competent services.