Job Description

Position Summary
The Overnight Guest Services Attendant serves as a front-line ambassador within the hospital, delivering exceptional customer service while supporting patient safety, communication, and operational flow. This role ensures a welcoming and secure environment for patients, visitors, and staff, while also supporting administrative and communication functions including inbound call handling, coordination with radiology teams, and monitoring operational workflows.

Duties and Responsibilities
Guest Services & Patient Support
• Greet all patients, visitors, and staff with a friendly, professional demeanor
• Provide wayfinding assistance and answer general inquiries
• Assist with hospital registration processes as needed
• Support patient needs including wheelchair assistance and coordination with nursing staff

Safety, Compliance & Access Control
• Ensure compliance with hospital health protocols, including face coverings when required
• Screen individuals for COVID-19, flu symptoms, or other health concerns as applicable
• Enforce visitor policies and location-specific access restrictions
• Maintain awareness of and adhere to HIPAA and EMTALA regulations

Communication & Coordination
• Handle inbound calls and direct inquiries to appropriate departments
• Handle all communications with patient confidentiality
• Facilitate communication between radiologists, medical staff, and technologists
• Operate paging systems and support internal communication workflows
• Monitor radiology or departmental worklists and escalate issues as needed
• Report IT or system-related issues impacting radiology or operational flow

Operations & Environment Maintenance
• Maintain a clean, safe, and sanitized workspace, including front desk areas and equipment (e.g., wheelchairs)
• Support administrative tasks and assist hospital leadership as needed
• Ensure a professional and organized front desk environment at all times

Attendance and Professionalism
• Ability to work overnight shifts as required.
• Maintain consistent attendance, comply with company policies, and uphold PMC standards to ensure safe and efficient operations.

Additional Responsibilities
Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.

Knowledge, Skills, and Abilities
• Strong customer service and interpersonal skills with a hospitality-focused mindset
• Ability to communicate clearly and professionally in high-pressure environments
• Strong attention to detail and ability to follow healthcare protocols
• Ability to multitask and manage both in-person and phone-based interactions
• Basic understanding of healthcare compliance standards (HIPAA, EMTALA preferred)

Qualifications
• High School Diploma or GED required
• Previous customer service, healthcare, or administrative experience preferred
• Experience handling phone systems or call coordination is a plus
• Ability to work in a fast-paced hospital environment

Certificates and Licenses:
A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

Work Environment
The work environment for this role includes both indoor and outdoor, requiring collaboration with teams, vendors, and clients on-site and in corporate environments. Associates may frequently use computers, communicate via phone, and perform duties in or around corporate office settings.

Physical Demands
Requirements may include extended periods of sitting, standing, walking, and the ability to lift moderate weights when necessary. Specific vision abilities—close, distance, peripheral, depth perception, and focus adjustments—may be required to ensure on-site awareness and safety.

Cell Phone Use
Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

Pay Transparency
PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Additional Compensation and Benefits
• Health Benefits – Medical, vision and dental insurance
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Belleview University
• Nationwide discounts through Perks at Work
• Military friendly employer

Overtime
All non-exempt positions will receive overtime pay (when applicable).

Employee at Will
Employment with PMC is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, for any reason, with or without cause, and with or without notice, subject to applicable laws.

Fair Labor Standards Act (FLSA)
This is a non-exempt position under the Fair Labor Standards Act (FLSA), and as such, employees in this role are entitled to receive overtime pay for all hours worked over 40 in a workweek at the rate of one and one-half times the regular hourly rate. PMC complies with all applicable federal, state, and local minimum wage and overtime laws, and compensation will be provided in accordance with these standards. Hourly rates will meet or exceed the applicable minimum wage in your work location.

PMC is compliant with all state workman’s compensation laws.

Employee Leave
PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

Equal Employment Opportunity (EEO) Statement
Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Job Title: Overnight Radiology Concierge
Department: Hospital Concierge Operations
Reports directly to: Guest Service Manager
Schedule: Overnight | Full Time / Part-Time
Status: Non-Exempt
Compensation: Hourly