Job Description

About The Role

We have an exciting opportunity for a Porter to become a part of our vibrant and friendly Hotel team!

We are looking for enthusiastic applicants who know how to impress our guests, ensuring a warm, friendly and efficient welcome at every interaction with a hotel guest or visitor. Team players who will provide the highest levels of customer service while ensuring professionalism and efficiencies every time a guest enters the hotel.

This part-time permanent role at Sudima Christchurch City requires a minimum of 20 hours per week with the pay rate of $27.25. A full driver's license is required. You need to be flexible and have the ability to work overnight shifts.

Responsibilities | Ngā haepapa

• Providing a warm and welcoming environment within our hotel where everyone feels at home.
• Assisting with valet parking and luggage.
• Supporting the Duty Manager with guest requests/tasks
• Resolve any guest issues promptly and successfully ensuring follow-up and excellent communication at all times
• Hotel security floor checks
• Providing local information on Christchurch and the surrounding area
• Help guests with booking activities, restaurants, and travel options
• Maintaining a clean and tidy environment in all common areas, both inside and outside the hotel
• Fix minor technical issues, like changing bulbs, remote control batteries
• Comply with health and safety regulations and follow emergency evacuation procedures

Requirements

About you | Ko koe tenei

• Availability to work weekends, public holidays, and overnight shifts.
• The shifts will be consecutive.
• Confident, motivated, and dedicated to providing excellent guest service.
• Professional appearance and strong work ethic.
• Exceptional attention to detail.
• Flexible, adaptable, and a team-oriented mindset.
• Ability to prioritize tasks and work efficiently under pressure.
• A valid New Zealand driver's license is required; manual driving skills are a plus.
• Eligible to work in New Zealand.

Benefits

We are all valued | He kura te tangata

• Discounts at our hotels, restaurants and spas across our network
• Staff, family and friends rates at our hotels
• Meals on duty and uniform provided
• Excellent reward & recognition events
• Service and anniversary gifts and benefits
• Wellbeing programme including Health insurance discounts

Who We Are - Ko Wai Mātou

Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!

Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.

Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.

Nau mai, haere mai, tauti mai!

Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self.

E manawanui ana tātou - We care

Ka mahi tahi tātou - We work together

Ka whai tātou i te tika - We do the right thing

He kura te tangata - We are all valued