Job Description

Role Overview We are seeking a hands-on Overnight Operations Supervisor to support primarily overnight operations. This role is ideal for a strong operational problem-solver who thrives in a fast-paced environment and is comfortable balancing frontline execution with supervisory oversight. The Overnight Operations Supervisor will serve as the first point of contact for operational issues, resolving routine matters independently and escalating more complex concerns as needed. This role is critical to reducing operational bottlenecks, maintaining service quality, and ensuring seamless communication across teams. This is a working supervisor role, meaning the successful candidate will actively fill operational gaps, cover shifts when necessary, and lead by example. This role offers the opportunity to play a critical stabilising role in live operations, gain exposure to senior leadership, and make a visible impact on team performance and client satisfaction. It is well-suited for someone ready to grow into broader operational leadership over time. Key Responsibilities Act as the first line of contact for incoming operational issues, inquiries, and escalations. Resolve routine issues independently to reduce disruption to dispatch operations. Escalate time-sensitive or complex issues appropriately to dispatchers or management. Ensure issues are followed through to resolution and properly communicated Cover shifts as needed. Assist with daily coordination to ensure smooth workflow and service continuity. Ensure clear, timely, and accurate communication between dispatchers, logistics coordinators, and management. Promote consistency in operational processes and adherence to established procedures. Support team engagement, morale, and accountability in collaboration with management. Reinforce expectations around professionalism, responsiveness, and service quality. Identify recurring issues or operational gaps and flag them to leadership with recommended solutions. Provide regular updates to reporting manager on operational performance, risks, and team concerns. Document issues, resolutions, and patterns to support continuous improvement. Requirements Required Qualifications Minimum 2–3 years of experience in operations, logistics, dispatch, or a related support role. Experience in a hands-on operational or supervisory capacity. Strong problem-solving skills with the ability to prioritise and make sound decisions quickly. Excellent verbal and written communication skills. Comfortable handling frontline operational communication and escalations. Strong organisational skills and attention to detail. Proficiency with basic technology tools (Microsoft Office; dispatch or logistics systems is an asset). Ability to step into operational roles as needed to ensure continuity. Preferred Qualifications Experience in courier, transportation, or logistics operations. Prior experience supporting or working alongside dispatch teams. Experience working with North American clients or service environments. Exposure to shift-based or real-time operations. Key Competencies Hands-on leadership Accountability and reliability Clear and professional communication Customer-first mindset Adaptability and resilience Team collaboration Strong follow-through Benefits Two weeks paid vacation After-hours transportation Health and life insurance By signing this application, the applicant consents to Adlinc collecting, processing, using and retaining his/her personal information for purposes relating to the application process and if hired, the employment relationship. Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.