About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.
TheFour Seasons Hotel Minneapolis seeks anOvernightIn-Room DiningServerCoordinatorto join our talented team!
Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join ouruniquely-talentedteam, and we will support you in doing your best work. Whetheryou’reinspired by our culture, incomparable views of the Mississippi River or two-time James Beard Award-winning native Minnesotan chef, discover why your future is here
About the role
Basic Purpose:Take guest in-room dining orders and execute thedelivery of orders according to Four Seasons Standards
What you will do
Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest’s original order; transport items to the guestroomin a timely mannerto ensure proper food quality.
Greet guests, describe selected items to the guest using interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.
Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations
Anticipate guest needs,ascertainsatisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
Properly and accurately close guestcheckssecuring room number and signature; properly settle voided checks or complimentary meals.
Set up the lobby coffee service and ensure specialty coffee machine is in working order. Input all breakfastpre ordersinto Micros and complete the dry setup of them. Ensure the AM team is set up for success by completing AM shift miseenplace. Complete any final prep work
Comply withFourSeasons’Category One and Category Two Work Rules and Standards of Conduct asset forth inEmPact
Work harmoniously and professionally with co-workers and supervisors.
What you bring
Previous experience working Overnight shifts required
At least one year of food service highly preferred
Excellent English verbal and written skills
The ability to communicate in a warm and friendly manner over the telephone
The ability to keep an organized work area and prioritize guest requests in a detail-oriented manner
The ability to work a flexible schedule including weekendsand holidays
ServSafecertified
Whatwe offer
We care for our team members through competitive compensation packages and the following complimentary, market-leading benefits:
Comprehensive health and vision insurance (Available to Full-Time employeesonly)*
Discovery nights at Four Seasons Properties around the globe
Holiday and vacation pay (Available to Full-Time employeesonly)*
Daily meals inspired by award-winning chefs
Uniforms and uniform care
Sick pay
Disability coverage and life insurance (Available to Full-Time employeesonly)*
We also offer opportunities for career development and advancement and the following rewards in support of their work-life balance:
Parking discounts
Staff lounge and cafeteria space with city view
Up to eight weeks of parental leave pay (Available to Full-Time employeesonly)*
Fur baby insurance
401(k) retirement plan
Discounted accommodations at Four Seasons properties worldwide
Dental coverage available at a discounted rate (Available to Full-Time employeesonly)*
Learn more about Four Seasons Hotel Minneapolis and Four Seasons Hotels & Resorts by visiting us below:
Instagram: @FSMinneapolis
Learn more about who we are: We Are Four Seasons
Candidates must have valid work authorization for the U.S.
Thank you for your interest in working at Four Seasons Hotel Minneapolis. We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 130 hotels and resorts, and more than 55 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
To learn more about our career opportunities, visit fourseasons.com/careers.
For more information and reservations, visit fourseasons.com.
For the latest news, visit press.fourseasons.com.
