Job Description

WHAT WE’RE LOOKING FOR

We're on the lookout for an Overnight House Person to join our vibrant team at the Renaissance Edmonton Airport Hotel! It’s a full-time gig, offering $19 an hour plus an additional $1.00 overnight premium for hours worked overnight.

As part of our Style crew, you’ll be the behind-the-scenes force helping keep the hotel clean, organized, and guest-ready while the rest of the world sleeps. From keeping public spaces spotless to supporting laundry operations and responding to guest requests, you’ll play an important role in making sure our guests wake up to a hotel that looks and feels its best. Associates in the housekeeping department should be able to work in any area as required by their supervisor to ensure maximum productivity and so that cleanliness standards are consistently upheld.

As an Overnight House Person, your overnight responsibilities include:

• Ensure corridors, vending areas, and all public spaces are properly cleaned and maintained every day.
• Fulfill guest requests in a timely, friendly, and professional manner while accurately logging requests for filing.
• Support the laundry team by maintaining a steady flow of dirty linens in and clean linens out to help prevent back-ups and overstock in the laundry room.
• Safely operate laundry equipment as required throughout your shift.
• Use steam cleaners and carpet shampoo machines to keep carpets clean, fresh, and guest-ready.
• Keep storage rooms stocked, organized, and clean so supplies are easy to access and ready when needed.
• Assist with the occasional cleaning of guest rooms when additional support is required.
• Ensure all Lost and Found articles are properly stored and that accurate logs are maintained.
• Maintain a professional and ethical approach when interacting with guests, associates, vendors, and other departments.
• Be familiar with and follow all hotel safety and accident prevention procedures.
• Follow provided checklists to ensure hotel standards are maintained consistently throughout every shift.
• Report any maintenance concerns, damages, safety issues, or other operational concerns to supervisors or the Maintenance team.
• Come to work on time, prepared, and ready to take on the overnight shift every day.
• Work in partnership with other departments to ensure smooth operations and excellent guest service.
• Provide superior customer service to all guests and vendors, helping create a welcoming and

memorable Renaissance experience.

WHAT’S IN IT FOR YOU?

At Renaissance, we believe that taking care of our employees is just as important as taking care of our guests. As part of our Renaissance team, you'll enjoy a comprehensive benefits plan that includes medical and dental coverage, as well as life insurance. And the best part? 80% of the cost is covered by the hotel for all single coverage.

But the perks don't stop there! As a Renaissance employee, you'll have access to our travel program, which offers discounted rates for Marriott hotels across the globe.

We also know that getting to work can be a hassle, so we offer free parking or 747 bus pass reimbursement. And, with our in-house management training program, you'll have the opportunity to develop your skills and grow in your career.

At Renaissance, we like to have fun too! That's why we organize quarterly work events that are unlike anyone else's. And with our on-demand pay system, you can get paid whenever you want.

Hungry? No problem! Our talented chefs cook up delicious meals for our staff every day, so you don’t have to worry about your meals! You and your friends can also enjoy a 50% discount on food and beverage at our hotel.

But the best part of working at Renaissance? You'll be a part of an award-winning team that values your contributions and recognizes your hard work. Come join us and see for yourself why Renaissance is the place to be!

WHAT YOU NEED TO BE CONSIDERED

• Comprehension - You should be able to understand and interpret written information in work-related documents such as brand standards and checklists.
• Writing - Strong written communication skills are essential to communicate effectively with guests and other team members.
• Oral Comprehension - The ability to listen actively and understand information presented through spoken words and sentences is crucial for this role.
• Customer and Personal Service - You should possess a solid understanding of customer service principles and processes, including assessing customer needs, meeting service standards, and evaluating customer satisfaction.
• Analytical/Critical Thinking - You should have the ability to gather and organize information systematically, recognize patterns and relationships in complex information, identify problems and implications, generate alternative solutions, and evaluate different approaches to problem-solving.