Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A lone star welcome in the country's capital of southern cool. We can’t wait to welcome you to Houston, the country’s capital of southern cool, where urban sophistication meets bold Texas hospitality. Gather where business deals get done, friends and family reconnect and celebrities and athletes make their home. After a day exploring our city, unwind at our rooftop pool oasis, enjoy the ultimate in entertainment at our Topgolf Swing Suites, indulge and pamper at The Spa and our Krigler perfumery boutique and savour flavourful dishes from Chef Partner Richard Sandoval at Toro Toro and Bayou & Bottle.

About the role

The Guest Services Attendant createsa strong senseof arrival forhotel,restaurantand banquet guests.Arrangesfor cars to be parked or retrieved. Arranges transportation forguestAssures that guests’ departure is swift and complete.Assistsguestswith luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms, transports guest and hotel packages and parcels.

What you will do

• Greetsguests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the hotel.Assistsguests descending from cars. Issuesappropriate valetparkingticketto guests who want car parked. Gives verbalgreetingto guests arriving on foot.Openshotel doors for all guests

• Unloads guest luggage from car, tags it and issues claim tickets to the guest.Directshotel guests to the Front Desk for check-in.

• Assures the smooth flow of traffic on the drive by directing guest cars and taxis to theappropriate positionsand directing valet parkers to park cars

• Provides guests with directions, recommendations, and information about the city and its attractions.Hailstaxis as needed.Loadsluggage in car fordepartingguests

• Escortsguests to their rooms. Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Maintains proper records of deliveries and pick-ups.

• Performs shoeshine service; picking up shoes fromguestroom, cleaning and polishing them and returning them to the guest.

• Performs errands for guests and the hotel that may require local traveloff ofthe hotel property.

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints,assistscustomers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

What you bring

• Engaging attitude withgenuinedesire toassistall guests.

• Ability to read, write and speak English

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Complimentary Accommodation at other Four Seasons Hotels and Resort

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals

Schedule & Hours:

• This is apart-timeposition

• Shiftswill beprimarilyovernight.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf