Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar).

Four Seasons Hotel London at Tower Bridge is looking for an Overnight Guest Services Agent (Luggage Porter / Bell Attendant) to join our team!

The Overnight Guest Services Agent role:

The Overnight Guest Services Agent is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start. The ideal Guest Services Agent ensures that all guest’s arrivals and departures are swift and complete. This position is a Full Time Permanent Overnight position, which will be responsible for ensuring seamless service on the Overnight Shift.

The ideal Overnight Guest Services Agent will have:

• Current, clean driving license in the UK/EU
• Excellent personal presentation and interpersonal skills
• Warm welcoming smile, a positive attitude and be knowledgeable about the local area.
• This individual must be able to lift heavy objects and be comfortable withstanding all weather conditions
• Excellent communication as well as guest contact and organization skills
• Previous experience as a Luggage Porter / Bell Attendant beneficial, but not required.

All Overnight Guest Services Agent applicants must hold the Right to Work in the UK