Job Description

As a Gate Attendant, you will be the first point of contact for guests and visitors arriving at our resort. Your warm welcome and exceptional service will set the tone for their experience. This role is responsible for monitoring incoming traffic, ensuring only authorized vehicles gain access, and providing helpful information and directions. By maintaining a secure and welcoming entrance, you contribute to an atmosphere of hospitality and safety for all guests, members, and visitors.

This is an independent position, as you will be working on your own at the front gate. Communication with property staff and departments will be handled via radio, including announcing guest check-ins as they arrive.

Key Responsibilities

• Warm Welcome: Greet guests and visitors with a friendly and professional demeanor to create an inviting first impression.
• Information Resource: Provide clear directions and information about hotel amenities, facilities, and services.
• Access Control: Monitor and manage incoming traffic, allowing entry only to authorized vehicles, including guests, members, and approved visitors.
• Security & Verification: Adhere to established security protocols by verifying the identity and purpose of those entering the property.
• Guest Assistance: Address inquiries regarding parking, venue locations, and general hotel policies with attentiveness and care.
• Efficient Traffic Flow: Manage peak arrival times with composure, ensuring smooth and orderly vehicle access.
• Team Collaboration: Communicate effectively with security personnel and other departments via radio to uphold safety and service standards.
• Computer Use: Operate the gatehouse computer to verify reservation details, track arrivals, and provide accurate guest information.
• Observation & Reporting: Remain alert for any unusual activity, promptly notifying the appropriate personnel of security concerns.
• Effective Communication: Relay important information clearly to guests, visitors, and team members to enhance overall efficiency.

Qualifications

• Strong verbal communication skills and a welcoming, guest-service focused demeanor
• Ability to work independently and remain composed in a fast-paced environment
• Comfortable using two-way radio systems for professional communication
• Basic computer proficiency with the ability to look up and verify reservation details
• Strong attention to detail and awareness for safety/security practices
• Previous hospitality, security, or customer service experience preferred but not required

Perks & Benefits

As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:

• Health, dental, and vision insurance: Offering comprehensive plans, including both FSA and HSA options
• 401(k) with Company Match: Secure your future with our retirement savings plan
• Exclusive Discounts: Enjoy savings on hotel stays, dining, golf, and retail at PCH properties and worldwide through Marriott
• Career Growth Opportunities: Access to ongoing training and development for advancement within the company

Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Become part of a team dedicated to crafting unforgettable guest experiences while growing your career in a stunning and inspiring environment.