***Must be able to work a
flexible schedule including overnight and weekends as required.***

Adlinc Business Services Limited, an outsourcing company aiming to
offer top-tier 24/7/365 dispatch and delivery support to North America, is
seeking an enthusiastic and detail-oriented
Overnight Logistics Coordinator
to join our
team. This role will be instrumental in providing real-time coordination
between drivers and customers while ensuring high satisfaction levels.

Key Responsibilities:

• 
  Receive customer orders
  and efficiently assign them to available contract drivers in relevant
  North American cities.
• 
  Utilize mapping and
  dispatch software to determine the most effective routes and ensure timely
  deliveries.
• 
  Handle inbound calls,
  emails, and chat inquiries from clients promptly and professionally.
• 
  Resolve client queries,
  issues, and concerns related to dispatch, delivery, and other service
  offerings.
• 
  Continuously track the
  progress of dispatched orders, addressing any delays or complications
  swiftly.
• 
  Handle any post-delivery
  inquiries or issues, providing solutions in a timely manner.
• 
  Maintain accurate
  records of all client interactions, transactions, and feedback.
• 
  Must be able to work onsite between the hours of 10pm and 7 am or 11pm and 8am any day of the week.

Requirements

Qualifications & Skills:

• 
  High school diploma;
  Associate’s or Bachelor’s degree is a plus.
• 
  Previous experience in
  dispatch, customer service, preferably in the logistics, courier, or BPO
  sectors.
• 
  Familiarity with North
  American business etiquette and cultural nuances.
• 
  Proficient in using
  computers, CRM software, dispatching software and tools.
• 
  Ability to multitask,
  prioritise, and manage time efficiently, handle high-pressure situations,
  and make quick decisions.
• 
  A proactive problem
  solver with a keen attention to detail.
• 
  Exceptional
  communication skills, both verbal and written, in English.
• 
  Must be able to work a
  flexible schedule including overnight and weekends as required.

Benefits

• 
  Group Health and Life
• 
  Two Weeks Paid Vacation
• 
  After Hours Transportation