Roto-Rooter Plumbing and Drain Service

Overnight Call Center Customer Service Representative

Roto-Rooter Plumbing and Drain Service  •  $19/hr  •  Lombard, IL (Onsite)  •  11 days ago
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Job Description

Overnight Call Center Customer Service Position

We are hiring immediately for an overnight shift, which may include either Saturday or Sunday. Bilingual skills preferred, but not required. This is a full-time, on-site, customer service position at Roto-Rooter’s Chicago area Call Center located in Lombard, IL. We are a 24-hour service provider, so our call center stays busy overnight.

  • $17.00-$19.00 per hour, depending on experience
  • Opportunity for weekly overall call center performance based bonus
  • Must be able to train during the day shift for 3-6 weeks.
  • Paid Training
  • Paid Time Off
  • Company matched 401(K) up to 6%

If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits.

Responsibilities

  • Be the first point of contact with our customers.
  • Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company, and we will solve their plumbing problems.
  • Data entry, including customer contact information and relevant details concerning their plumbing problems.
  • Schedule a service call based on customer’s availability and convenience.
  • Discuss additional services and products we have available that may be helpful.
  • Be a trusted informational resource for Roto-Rooter customers.
  • Order processing for both residential and customers
  • Connecting with technicians to dispatch overnight jobs

Requirements

  • Strong customer service focus
  • AS400 knowledge is preferred
  • Prior call center experience is helpful
  • Able to work in a fast-paced environment
  • Excellent oral and written communication skills
  • Excellent attendance
  • A working knowledge of Microsoft Word and Excel programs
  • Self-starter who is organized and thorough with attention to detail

Benefits

At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That’s why we are proud of our extensive employee benefit package including:

  • Medical insurance with a Prescription Drug Card
  • Accident and Critical Illness Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Vacation
  • Paid Training
  • Life Insurance
  • Matching 401K Retirement Savings Plan
  • Tuition Reimbursement
  • Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 86 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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Roto-Rooter Plumbing and Drain Service

About Roto-Rooter Plumbing and Drain Service

The official LinkedIn page for Roto-Rooter Plumbing & Water Cleanup Service, North America's largest provider of plumbing repair and drain cleaning services. Roto-Rooter has 120 company-owned locations and more than 400 independent franchises in the U.S. and Canada. There are also international Roto-Rooter franchises in the Philippines, Indonesia, Singapore, and Malaysia.

Roto-Rooter Group is made up of Roto-Rooter Services Company, based in Cincinnati, which manages the company-owned plumbing service locations and Roto-Rooter Corporation, based in West Des Moines, Iowa, which oversees independent franchises and manufactures Roto-Rooter drain cleaning machines, drain cleaning cables, blades and other equipment.

Roto-Rooter can take care of any size residential or commercial plumbing problem from small faucet repairs to full sewer pipe replacement services and we clean up water damage caused by plumbing leaks, bad weather or any other cause of flooding.

Industry
Facilities & Workplace
Company Size
1,001-5,000 employees
Headquarters
Cincinnati, Ohio
Year Founded
1935
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