Job Description

Over, Short & Damages Claims Clerk

Location: 5000 Kansas Avenue Kansas City, KS 66106

Work Model: Hybrid: Monday–Friday, 7:30 AM–4:00 PM

Department: Corporate Traffic

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The Over, Short & Damages Claims Clerk is responsible for managing all non-produce controlled freight discrepancies across all divisions. This role ensures timely and accurate resolution of claims while serving as a key communication link between internal departments and external partners.

Key Responsibilities

• Process over, short, and damaged freight claims accurately and in a timely manner

• Communicate claim disposition and status updates with vendors, carriers, procurement teams, and warehouse operations

• Monitor and maintain damaged product in designated warehouse “hold” areas across all facilities

• Calculate cost of goods, freight charges, and associated claim expenses

• Ensure all supporting documentation is properly completed and maintained for auditing and dispute resolution purposes

• Enter and update claim data in the Transportation Management System (TMS) to ensure accurate tracking and reporting

• Maintain detailed records of all claims for reporting, analysis, and operational visibility

Qualifications

• Strong attention to detail with the ability to process claims accurately and efficiently

• Excellent research, analytical, and problem-solving skills

• Strong written and verbal communication skills

• Knowledge of transportation, logistics, or freight claims preferred

• Ability to manage multiple priorities in a fast-paced environment

• Experience with transportation systems or data entry systems is a plus

Associated Wholesale Grocers, Inc. (AWG) is the nation’s largest cooperative food wholesaler to independently owned supermarkets, serving 1,100 member companies and 3,500 locations throughout 33 states from 9 wholesale division support centers. Consolidated sales for AWG in 2025 were $12.2 billion. In addition to its cooperative wholesale operations, the company also operates subsidiary companies that provide certain real estate and supermarket development services, and pharmaceutical products. For more information, visit AWGinc.com

Benefits:

• Medical, Dental, & Vision Insurance

• Health Savings Account

• Dependent Care Flexible Spending Account

• Paid Vacation, Holiday, and Sick Time

• 401(k) with 4% match along with 3 other contributions

• Tuition Reimbursement

• Basic & Supplemental Life and AD&D

• Employee Assistance Program

• Short-Term and Long-Term Disability

• Wellness Program

• Yearly Holiday Bonus