Job Description

Join our Team as an Outsource Engineer!

Location: West Sussex 4 days per week, London 1 day per week

Salary: £32,000 Per Annum

About the role:

We’re looking for an Outsource Engineer to deliver high‑quality onsite and remote support to our outsource clients. You’ll keep their systems running smoothly, solve technical issues, and work closely with key contacts to enhance their IT services. It’s a varied, hands‑on role where your expertise and customer focus make a real difference.

You’ll work four days per week at our West Sussex site, with up to one day occasionally required in London. London travel is included in the 7.5‑hour day, on‑site hours there are typically around 10am–3pm. On weeks without a London visit, you’ll spend all five days in West Sussex.

What makes you a great fit:

• Strong MSP technical background; outsource experience helpful

• Experience in L2 engineering in MSP terms

• Confident troubleshooting across Microsoft technologies (365, Azure, Windows, Server, AD, Exchange, Hyper‑V, SQL)

• Experience with VoIP telephony

• Excellent communication, customer care and problem‑solving skills

• Able to work independently, manage time well and adapt quickly

• Team player with a can‑do attitude and strong business awareness

• Full UK driving licence

• GCSE Level 4+ in Maths and English

• Desirable: ITIL Foundation, MCP, MCSA or similar certifications

Key responsibilities:

• Provide onsite and remote support on a rota basis

• Maintain hardware, software and documentation to ensure availability and security

• Monitor, prioritise and manage incoming tickets

• Keep customers informed on progress, changes and outages

• Resolve or escalate issues within SLAs

• Identify opportunities to improve IT services and infrastructure

• Deliver small onsite projects (workstations, applications, network hardware)

• Manage your schedule and maintain accurate PSA entries

• Support technologies including Windows Server, Exchange, SQL, SharePoint, 365, Azure, VMware/Hyper‑V, remote access solutions, LAN/WAN and VoIP

• Work with 3rd‑party vendors on line‑of‑business applications

• Diagnose and repair hardware faults

• When not at an outsource client: complete maintenance visits and support the Service Desk

Who we are:

Matrix IT is part of the Onecom Group. Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

ED&I:

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.