Job Description

The Outsource Delinquency Processor III processes and researches delinquencies. The position assists with special projects as Supervisor and Team Lead deem necessary, including side by side and team training. The role excels in Lender Business rules, can maneuver successfully in all systems including Mainframe, and manages multiple priorities. The role requires management of individual pipeline, adherence to the lender’s Service Level Agreements without compromise, and advises of any unusual circumstances that could endanger the Service Level Agreement.

Tax Procurement and Payments

· Procures tax amount data from taxing agency jurisdictions. Tax amount data procurement method consists of telephone, e-mail, and fax communication to taxing agency jurisdictions

· Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing

· Researches delinquencies from the annual delinquency search, mail or out of cycle searches and may include B & C Service loans that may require research for penalty determination

· Follows agency guidelines and special processing instructions

· Builds Tax Lines as needed utilizing the TED table

· Validates lender payees prior to making disbursements

· Completes Tax Processing Reports accurately prior to ELD (excluding Handle Manual if applicable)

· Completes all required processing on exception reports within SLA

· Balances all disbursements prior to end of day and submit all payment back daily

· Trains on all aspects of Delinquency Processing

Workflow Management

· Monitors, reports, and communicates status of work assignments and statistics to Team Lead/Supervisor while identifying any opportunity to increase efficiencies

· Prepares production/statistical reports to mortgage lenders and direct supervisors

· Notifies Leadership when overtime or assistance is needed

· Ensures no items go out of standard or miss any SLA’s

Customer Service

· Responds to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner within the required SLA’s

· Maintains a positive working relationship with both internal and external business partners

· Communicates new lender requests to management

Quality Control

· Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Delinquency standards are met

· Communicates issues professionally and includes recommended solutions

· Prepares production/statistical reports as applicable

· Consistently maintains required quality scores

This position will perform other duties as assigned based on the needs of the department.

Core Competencies

• Ability to notify business partners of reporting errors in a clear concise manner
• Ability to identify incorrect reporting from business partner and obtain correct information to resolve research timely
• Ability to interpret payment histories, loan conditions, notes
• Must be able to work in a fast-paced environment
• Ability to work under time constraints and meet high priority deadlines to ensure task is processed is expected completion data

Required Education and Experience

• Minimum 2 year as an Outsource Delinquency Processor II
• High School Diploma or equivalent
• Experience in Microsoft Excel, Microsoft Word and Microsoft Access
• Data Entry/Computer usage experience
• Customer Service experience

Salary range: $19.51 - $24.00