Job Description

Outside Tech HS Lvl 2

KEY JOB RESPONSIBILITIES

• Greet and interact Customers in an empathetic, courteous, and helpful manner; listening and responding promptly to Customer needs.

• Determine if furniture requires parts replacement and whether it is repairable to good stock.

• Repair damaged furniture to new condition in a specified timeframe, including but not limited to case goods (wood or manufactured material furniture), fabric and leather upholstery.

• Clean stained or soiled furniture and mattresses.

• Safe operation of hand and power hand tools, especially drills, impact drivers, and multi-tools.

• Complete bench testing evaluations for regular validation of skills.

• Support development and growth of other technicians.

• Follow instructions in documentation and reporting, including standard operating procedures and activity recording.

• Follow the planned route to ensure on-time arrival for Customer repairs.

• Report any incomplete or problem service calls to the Customer Response Team.

• Complete weekly vehicle maintenance and log updates as required.

• Maintain a clean and organized service vehicle, including maintaining required repair materials and supplies.

• Adhere to driving policy for company vehicles, including meeting annual MVR review requirements.

• Assists shop technicians with repairs as needed when required and available.

KNOWLEDGE/SKILLS/ABILITIES

• High School Diploma.

• 1-year practical work experience in furniture repair including upholstery, leather repairs and wood refinishing OR similar experience working with other materials and completing color matching.