Job Description

Job Title: Outside Sales Representative

Department: Outside Sales

Reports to: Branch Manager

FLSA Status: Exempt

The Outside Sales Representative solicits parts and services business from accounts through personal and phone contacts. The representative will present a professional image with a high level of customer service focus. To be successful it’s essential to focus on development of new accounts, recover lost accounts, and manage established accounts.

Responsibilities

• Promote and sell Tidewater Fleet Supply/TNT Parts Inc. Technology products including Webshop.
• Prospect for new accounts/referrals which include compiling and updating a list of prospective clients to provide leads for additional business.
• Develop, implement, and maintain comprehensive account specific growth strategies.
• Service existing accounts and communicate with clients on a regular basis. Discuss use and features of various parts.
• Manage Accounts in the CRM system.
• Update account profiles in CRM annually for contact info and sales potential.
• Pre Call Plan each Sales call using CRM “Sales IQ” guided action.
• Follow up on orders to ensure that customers are served promptly.
• Coordinate parts and with the appropriate personnel. Advise counter person on delivery instructions.
• Perform other duties as assigned.

Physical Demands and Working Conditions

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to travel.

Skills, Knowledge, and Abilities

• Excellent interpersonal and customer service skills.
• Excellent sales and negotiation skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software
• Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company’s insurance carrier.
• Appropriate manufacturer training.
• Three years’ sales experience, including new account development, prospecting, and cold calling; or equivalent combination of education and experience.
• Expertise in the heavy duty or automotive aftermarket is highly valued, along with a positive attitude and a passion for customer service.

Requirements

Education and Experience

• Bachelor’s degree in Business or related field preferred.
• A minimum of 3 years sales experience, including new account development, prospecting, and cold calling; or the equivalent of education and experience.