Job Description

The Outside Operations Manager is responsible for overseeing all outside operations while delivering an exceptional guest experience at the resort. This role ensures smooth daily operations related to guest arrivals/departures, bag services, cart fleet management, staging, practice facilities, and first‑point guest interactions. The ideal candidate is a hands‑on leader who excels in customer service, staff development, and operational efficiency in a resort golf environment.

Responsibilities

Guest Experience & Customer Service

• Serve as a visible leader and primary ambassador for guest service standards in all outside operations.

• Greet arriving guests, assist with luggage and golf equipment, and coordinate seamless transitions between lodging and golf facilities.

• Ensure a consistent, welcoming experience from arrival through departure.

• Proactively handle guest inquiries, service recovery, and special accommodations related to both golf and overnight stays.

Outside Golf Operations

• Oversee bag drop, bag storage, and cart staging.
• Manage daily cart fleet operations, including cleanliness, stocking, safety, and maintenance coordination.
• Ensure proper setup and presentation of practice facilities.

• Help coordinate daily flow of guests between lodging accommodations, tee times, and resort amenities.
• Support golf ops with tournament and group play logistics,

On‑Site Lodging & Overnight Support

• Serve as a key operational liaison between Golf Operations, Front Desk/Lodging, and Resort Management.
• Assist team with late‑arrival and early‑departure guest needs, including golf bag handling, cart access, and transportation coordination.
• Support group lodging coordination for golf packages, outings, and resort events.

Leadership & Staff Management

• Recruit, hire, train, schedule, and supervise outside operations staff.
• Lead by example and foster a service‑driven, team‑oriented culture.
• Participate in performance evaluations, coaching, and ongoing training to maintain service standards.
• Enforce resort policies, procedures, and safety protocols.

Operations & Administration

• Create and manage staff schedules based on business levels and staffing needs.
• Maintain operational checklists, SOPs, and service standards.
• Track labor costs, staffing efficiency, and service metrics.
• Assist with tournament and special event execution, including staffing and logistics.

Safety, Equipment & Facilities

• Ensure compliance with safety guidelines for carts, equipment, and guest interactions.
• Monitor condition of carts, bag storage areas, and outside facilities; report or coordinate repairs.

Maintain organization, cleanliness, and professional appearance of all outside operation areas.

Qualifications

• Minimum 2–4 years of golf operations or hospitality management experience, preferably at a resort or private club.
• Proven leadership experience supervising and developing staff.
• Strong customer service skills with the ability to handle high‑volume and high‑expectation guests.
• Knowledge of tee sheet management and golf operations preferred.
• Excellent communication, problem‑solving, and organizational skills.
• Ability to work flexible hours, including weekends, holidays, and early mornings.