Job Description

Posting number: 995322

Department: Library

Job classification: Outreach Technician (Library)

Posting type: Open

Categories: Administration, Administrative Assistant, Community Services, Library, Planning and Development, Customer Service, Marketing, Office and Administrative Support

Summary

The Outreach Technician plans, coordinates, and delivers creative, educational, and inclusive community outreach programs that promote library services, expand access to resources, and strengthen community relationships. The position focuses primarily on children, teens, and families while also independently developing and conducting selected adult outreach programs and supporting library-wide initiatives.

The Outreach Technician works with schools, childcare providers, local organizations, and community partners; manages outreach logistics; and represents the library at off-site events. The position reports to the Library Services & Programming Manager and requires occasional evening and weekend hours.

Examples of duties

ESSENTIAL JOB FUNCTIONS:

1. Independently plan, develop, coordinate, and present engaging educational, recreational, and literacy-based outreach programs for children, teens, adults, and families at schools, childcare facilities, community organizations, public events, and other off-site locations, with primary emphasis on youth services.
2. Establish and maintain positive working relationships with schools, childcare providers, community organizations, local agencies, and other partners to identify outreach opportunities and promote library services.
3. Coordinate outreach activities, including scheduling programs, communicating with partner organizations, preparing materials, arranging equipment and supplies, and managing event logistics.
4. Represent the library at community events, festivals, school functions, and other outreach opportunities to promote library programs, services, collections, and resources.
5. Develop and implement outreach activities that encourage literacy, lifelong learning, community engagement, and increased library participation among diverse populations.
6. Collaborate with library staff to support library-wide programming initiatives, special events, and outreach efforts serving youth and adult audiences.
7. Create, distribute, and maintain promotional materials, including flyers, brochures, digital graphics, and other communications, to advertise library programs and outreach activities.
8. Provide information about library resources and services, assist community members with library card registration, and respond to general questions during outreach events.
9. Plan and conduct library tours, group visits, and educational presentations for schools, childcare facilities, homeschool groups, community organizations, and other audiences.
10. Maintain accurate records of outreach activities, including attendance, program statistics, schedules, partnership communications, supplies, and other information necessary for reporting and program evaluation.
11. Evaluate outreach activities and identify opportunities to improve programming, increase participation, and expand the library's presence within the community.
12. Prepare, transport, set up, and maintain materials, equipment, displays, and supplies necessary for outreach programs and events.

OTHER JOB FUNCTIONS:

1. Assist with planning, coordinating, and presenting programs and special events held at the library for children, teens, adults, and families.
2. Assist with recruiting, coordinating, and training volunteers who support library programming and outreach activities.
3. Assist with maintaining program registration systems, event calendars, and related administrative records.
4. Provide general customer service and assist patrons with locating library materials, accessing resources, and using library services as needed.
5. Assist with maintaining organized, welcoming, and safe spaces in public service and programming areas.
6. Serve on library committees, workgroups, and project teams as assigned.
7. Perform other related duties as assigned.

SKILLS, KNOWLEDGE AND ABILITIES:

1. Must possess excellent customer service and interpersonal communication skills, with the ability to engage effectively with individuals of different ages, backgrounds, and abilities.
2. Must demonstrate creativity, initiative, organizational skills, and the ability to independently plan, coordinate, and implement programs and activities.
3. Must be able to develop and present engaging, age-appropriate educational and recreational activities for children, teens, adults, and families.
4. Must possess the ability to establish and maintain effective working relationships with library staff, community partners, volunteers, and members of the public.
5. Must communicate effectively, both verbally and in writing, including through email, telephone, public presentations, and promotional materials.
6. Must be proficient in using computers and Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel, and possess the ability to use or learn graphic design programs, library software, and other technologies necessary for the position.
7. Must possess effective time management and problem-solving skills, including the ability to manage multiple projects, meet deadlines, and adapt to changing schedules and program needs.
8. Must demonstrate professional conduct, sound judgment, and a positive, welcoming attitude when representing the library in the community.
9. Must be knowledgeable about or willing to learn library services, literacy initiatives, community resources, and principles of effective public programming.
10. Must be able to work independently and collaboratively with other staff members and community organizations.
11. Must be available to work a flexible schedule, including days, evenings, and weekends, as necessary to support library programming and outreach activities.
12. Must be able to work outdoors and in a variety of community settings, including environments with varying weather conditions.
13. Must be able to lift and carry 30 lbs. and push and pull 100 lbs.

Qualifications

Education and Experience: : High School Diploma or GED required. An associate degree in a related field is preferred. Must have a minimum of one (1) year of experience working with children, coordinating educational or recreational programs, or providing community outreach services. Must possess a valid Texas Class “C” Driver’s License with a clear driving record.

Supplemental information

It is the policy of the City to recruit, employ and to provide compensation, promotion, and other conditions of employment without regard to race, color, religion, sex, age, national origin, disability, genetic information or status as a Vietnam era or special disabled veteran, recently separated veteran, and other protected veteran. The City affirms that employment decisions shall be made only on the basis of a person's ability to perform the essential functions of the job. This position does require presence in the office to perform the essential functions of the job. The City shall continually review its employment practices and personnel procedures and take positive steps to assure that equality of employment opportunity in the City of Tyler, Texas is a fact as well as an ideal.

The City of Tyler will accept two years of relevant experience in place of each year of college required in the job description. Four years of relevant experience will be considered in place of an Associate's Degree, and eight years of relevant experience will be considered in place of a Bachelor's Degree. Any experience required in the Minimum qualifications is in addition to years of experience substituted for a degree.

The City of Tyler supports a policy of a drug and alcohol-free workplace. All candidates are subject to pre-employment testing, which may include, but is not limited to, Drug and Alcohol Screenings, Work Fitness Evaluation, Criminal Background Check, and Consumer Report/Credit Check.

No person under eighteen (18) years of age will be employed in any regular full-time position. Persons under eighteen (18) years of age may be employed in temporary or regular part-time positions, if they furnish the City with a minor's release (Form 2-2) and are approved by the City Manager. No person under eighteen (18) years of age will be employed in any position requiring the operation of a city motorized vehicle.

This posting is subject to be removed at the discretion of the department providing the position.