Job Description

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

The Outreach Supervisor is responsible for managing and supervisingthe team of Outreach Specialists, and a Community Support Navigator. The incumbentwill individually monitor the team’s performance and productivity, so the team meets the daily and monthly target. She will review and audit all consents to ensure that the team maintains the health home standards. The Outreach supervisor will manage the workflow, create schedules and delegate tasks as required. Also, the Outreach Supervisor will assess the work performance of the outreach specialists and document areas that require improvement.

Responsibilities

Provides ongoing supervision to the team of Outreach Specialists and Community Support Navigators. • Performs periodic performance reviews of the assigned team members to provide guidance and support. • Observes staff performance during house calls, office and specialty clinic hours and provides ongoing feedback to improve the outreach specialist’sefficacy. • Utilizes internal project management instruments to monitor individual and team performance in meeting daily and monthly deliverables. • Ensures that the teams members meet the daily targets and monthly deliverable. • Works with the enrollment supervisor to monitor the outreach and enrollment process for each patient. • Ensures that the assigned team members receive ongoing training to increase their efficacies to perform their duties. • Monitor enrollment process for each patient from outreach to enrollment.• Reviews and approves all new enrollments to determine the appropriateness of their eligibilities. Also, ensure that the service linkages are developed and maintained.• Collaborates and coordinates with internal and external stake holders, including house calls, office and specialty offices and CBO providers to increase Essen’s visibility and health home enrollment. • Collaborates with the House call division, medical and specialty office and CBO to increase referrals. • Serves as the point of contact for Lead Health Homes regarding enrollment.• Works collaboratively with other outreach teams to ensure Health Homes goals and objectives are being met and conducts quality reviews and patient satisfaction to ensure that outreach and enrollment workflows are being followed. • Follows best practice and clinical standards and adheres to departmental and State guidelines.• Performs all other duties or actions as required.

Qualifications

Associate’s/Bachelor’s/master's degree preferred.• At least two years’ experience in outreach. • At least one year of supervisory and training experience is preferred. • Excellent written and oral communication skills required.• Proficiency in Spanish and other languages is preferred. • Ability to multi-task well while maintaining a positive “can do” attitude.• Demonstrated ability to manage a team in a fast-paced environment while building and enhancing team productivity.• Demonstrated professionalism and leadership skills along with the ability to develop, direct and support staff.

Equal Opportunity Employer

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.