This position is responsible for managing delinquent loan accounts and may include acting as the contact throughout the loss mitigation assistance and collection process. Duties involve contacting borrowers in delinquency, assessing repayment options, arranging repayment solutions, and maintaining call reports. The role also includes evaluating loan status, initiating collateral assessments, . Responsibilities may extend to specialized areas.
Responsible for communicating with delinquent consumer, mortgage, and/or commercial loan accounts, including past due and high-risk relationships.
Initiate inbound and outbound calls to borrowers, assess repayment options, and arrange repayment plans or loss mitigation solutions while maintaining compliance with all applicable regulations.
Perform skip tracing, collect and analyze financial information, review collateral value, mitigate loss situations, and escalate to next steps based on risk triggers
Collaborate with internal partners, vendors, and management to determine appropriate strategies and ensure service level agreements are met.
Document all account activity and recommendations thoroughly and accurately.
Provide on the job training for new employees as needed. Guide co-workers on more complex research issues.
Responsible for the handling of all products serviced as a result of cross-training.
Stay informed on business and market trends to mitigate risk and reduce potential losses.
A combined 4 years’ higher education and/or work experience, including a minimum of 2 years’ relevant work experience.
Working knowledge of word processing and spreadsheet software.
Strong written and verbal communication skills.
Detail oriented.
Motivated, team player.
Strong analytical ability and problem solving skills.
Strong work ethic and ability to work independently motivated, team player.
Strong analytical ability and problem solving skills.
Strong work ethic and ability to work independently.
3 years’ banking experience.
Knowledge of M&T systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Getzville, New York, United States of America
Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country.
As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.
M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.
