Job Description

Position Summary

The Outreach Specialist conducts outreach activities to newly referred and current PACE program clients, as well as disengaged clients, to market services, connect clients with resources, and re-engage clients.

Your Responsibilities Will Include

Participant Outreach & Engagement

• Conduct outreach activities to connect new, current, and disengaged participants with program services and resources.
• Conduct targeted re-engagement efforts to support participant participation and retention.
• Provide follow-up and support to encourage compliance with program requirements.
• Assist returning participants with successfully reconnecting to program services.
• Identify participant needs, barriers, and provide appropriate referrals and resources.

Communication, Support & Accessibility

• Utilize translation services, including Geneva Worldwide, to support participants with language barriers.
• Provide culturally appropriate communication and support to diverse participant populations.
• Identify and support reasonable accommodation needs in accordance with ADA requirements.
• Ensure participants receive clear information regarding program expectations, services, and available resources.

Community Outreach & Internal Collaboration

• Conduct community-based outreach activities to promote program awareness and participant engagement.
• Develop and maintain relationships with community partners and referral sources.
• Collaborate with Case Managers, Employment Specialists, Trainers, and internal departments to support participant needs.
• Assist with developing outreach strategies and improving participant engagement methods.
• Support the creation of referral pipelines between program departments.

Documentation & Program Compliance

• Maintain accurate and timely documentation of all outreach activities and participant interactions.
• Record outreach efforts, referrals, and follow-up activities in required databases.
• Process participant referrals according to program guidelines and procedures.
• Maintain confidentiality and comply with Fedcap, HRA, and program requirements.
• Complete assigned tasks and responsibilities in a timely and professional manner.

Administrative & Professional Responsibilities

• Perform other duties and special projects as assigned.
• Complete assigned tasks within established timelines and quality standards.
• Maintain professionalism, accountability, and flexibility in supporting program needs.
• Follow organizational policies, procedures, and program expectations.

You’re a Great Fit for This Role If You Have

Education & Experience

• High School Diploma or GED/TASC required.
• Minimum 1 year of full-time administrative support experience required.
• Bilingual in Spanish preferred.

Compensation

$45,000 per year/$21.64 per hour

• Equal Opportunity Employer

Mission: To create opportunities for people with barriers to economic well-being.

In 1935, Fedcap Rehabilitation Services was founded by three men in NYC who had sustained injuries in WWI and literally changed the world for people with physical disabilities. It now provides an array of services to youth and adults helping thousands each year graduate from high school, obtain vocational certification or a college degree, become work ready, obtain meaningful employment and achieve long term economic well-being.

Renamed The Fedcap Group in 2018, Fedcap Rehabilitation Services continues to be a trailblazer in providing opportunities for people with challenges and disabilities and their families.

Website: www.fedcap.org