Job Description

At PHS, we help medically complex kids live their best lives at home, with their families. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME. Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that’s committed to putting children and families first.

You're someone who genuinely enjoys meeting new people and building relationships. You're comfortable walking into a hospital or clinic, introducing yourself, asking questions, and learning what matters to the people you're partnering with.

You're persistent without being overly sales-focused, follow through on what you say you'll do, and understand that strong healthcare relationships are built over time. Most importantly, you're motivated by knowing that growing PHS means helping more medically complex children receive the care they need at home.

• Position: Outreach Representative
• Location: Milwaukee, WI and surrounding areas
• Hours: Monday-Friday,(8a-5p)
  • Hybrid/field-based with regular travel throughout the assigned territory

THE ROLE:

We're looking for an experienced Outreach Representative to help grow awareness of PHS services and expand access to care for children and families throughout the Milwaukee/ Madison/ Wisconsin market.

This is a relationship-driven role for someone who enjoys being out in the community, meeting healthcare professionals, developing new partnerships, and turning relationships into meaningful growth opportunities.

You'll serve as a trusted PHS partner to hospitals, clinics, physicians, case managers, discharge planners, and other healthcare professionals, helping them understand our services and making it easier to connect children and families with the care they need.

• Build and maintain strong relationships with hospitals, clinics, healthcare professionals, and other referral sources.
• Develop new referral opportunities and strengthen existing accounts to support referral and admission growth.
• Maintain a consistent presence throughout the assigned market and build relationships with key decision-makers and referral partners.
• Educate healthcare professionals on PHS services, capabilities, and the medically complex pediatric populations we support.
• Conduct presentations, meetings, tours, and educational sessions for healthcare professionals and community partners.
• Represent PHS at conferences, networking events, community events, and professional gatherings.
• Identify market trends, referral barriers, competitor activity, and emerging opportunities within the territory.
• Track referral activity, market data, and outreach efforts to understand what's working and where additional opportunity exists.
• Partner with Marketing to develop and execute outreach campaigns, presentations, events, and market-specific growth strategies.
• Collaborate closely with operational and account management teams to ensure strong communication and a positive referral partner experience.
• Maintain consistent follow-up with referral sources and proactively address questions, concerns, or barriers.
• Independently manage territory priorities, relationships, outreach activity, and follow-up.

REQUIREMENTS

Required:

• Bachelor's degree in Business, Healthcare Administration, Marketing, or a related field, or an equivalent combination of education and relevant experience.
• 3+ years of healthcare sales, business development, outreach, referral development, or account management experience.
• Strong relationship-building skills with the confidence to initiate new conversations and develop partnerships over time.
• Excellent communication, presentation, and public-speaking skills.
• Self-motivated and comfortable independently managing a territory and daily schedule.
• Strong organization and follow-through with the ability to manage multiple accounts and priorities.
• Ability to use market insights and referral data to identify opportunities and adjust outreach strategies.
• Valid driver's license, reliable transportation, and ability to travel regularly throughout the assigned territory.
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.

Preferred:

• 5+ years of healthcare outreach, sales, business development, or account management experience.
• Experience within pediatric healthcare, home care, infusion, clinical nutrition, respiratory/DME, or another post-acute healthcare environment.
• Existing experience developing relationships with hospitals, clinics, physicians, case managers, discharge planners, or other referral sources.
• Demonstrated success achieving referral, account-growth, or business-development goals.
• Experience with Brightree, CRM platforms, or similar healthcare technology.

THE COMPANY:

Pediatric Home Service is a pediatric home health agency that has provided high-quality DME and nursing services to medically fragile children since 1990. Our services allow our clients to remain and thrive in their homes, schools, and communities. The majority of the clients we serve are age’s birth through 21 years old and have a variety of technologies that might include a trach, ventilator or g-tube.

BENEFITS:

• Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance
• 401(k) Matching to help secure your future
• Tuition Reimbursement to support your educational and professional growth
• Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
• A supportive and fulfilling work environment where your contributions directly impact children’s health and well-being

Interested candidates should apply online at http://www.phscareers.com

We look forward to learning more about you and the skills you can bring to Pediatric Home Service!

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance. #DME123