BlueCross BlueShield of Tennessee

Outreach Pharmacy Specialist

BlueCross BlueShield of Tennessee  •  Chattanooga, TN (Remote)  •  2 days ago
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Job Description

Are you passionate about making a difference in healthcare? If so, we’re looking for a Certified Pharmacy Technician to join the Senior Care Outreach and Retention team!

As a Pharmacy Specialist, you’ll be the frontline of our Senior Care Team, guiding members through their healthcare journey and making a positive impact on their lives. In this role your primary focus will be on medication adherence and plan education to keep our members safe and healthy!

This remote position offers a Monday-Friday work schedule where you will be making and receiving calls throughout the day to ensure our members have the assistance they need to be adherent.

Please note: Certified Pharmacy Technician (CPhT) is required for this role.

Preferred Qualifications:

  • Proficient knowledge of Microsoft office products, including Outlook, Teams, Excel, and Word.

  • Basic understanding of medications evaluated under Medicare’s Star Ratings system, which measures quality and effectiveness for members.

Job Responsibilities

  • Reviewing, updating, maintaining and monitoring pharmacy information disseminated to external and internal customers (as necessary).
  • Conducting outbound educational telephone calls regarding medication adherence to members, prescribers and pharmacists as directed.
  • Motivating members to become compliant by refilling their prescriptions and/or coordinating necessary communication or scheduling with providers and pharmacies.
  • Handling customer service inquiries and problems via the telephone.

Job Qualifications

Education

  • High School Diploma or equivalent

Experience

  • 2 years-Experience in a retail pharmacy or comparable customer service environment required
  • 1 year - Experience in a pharmacy setting with knowledge in medical terminology required
  • 1 year - Technical or operational experience required

SkillsCertifications

  • Certified Pharmacy Technician (PTCB or NHA) required.
  • Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
  • Must be a team player, be organized and have the ability to handle multiple projects
  • Excellent oral and written communication skills
  • Strong interpersonal and organizational skills
  • Ability to work independently on multiple tasks involving critical deadlines with little or no supervision as well as part of a team
  • Experience in a call center or customer service environment.

BlueCare Plus experience preferred

Knowledge of Medicare and Medicaid

Number of Openings Available

1

Worker Type:

Employee

Company:

BCBST BlueCross BlueShield of Tennessee, Inc.

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin,citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

BlueCross BlueShield of Tennessee

About BlueCross BlueShield of Tennessee

As Tennessee's largest health plan, we've been helping Tennesseans find their own unique paths to good health for more than 70 years. More than that, we're your neighbors and friends – fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow.

Our mission is simple: peace of mind through better health.

We're an independent, not-for-profit, locally governed health plan company – meaning we live and work alongside our Tennessee business customers and plan members. Our 6,000 employees across the state have built our strong reputation for integrity, excellent service and community leadership.

But we are also part of the BlueCross BlueShield Association, a nationwide association of health care plans. Because of this, our plan members have access to the same quality health benefits while traveling or living out of state that they have while in Tennessee.

© 2018 BlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the BlueCross BlueShield Association.

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
Chattanooga, TN
Year Founded
1945
Website
bcbst.com
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