Job Description

Youth Workforce Outreach and Operations

• Support recruitment, outreach, enrollment, and follow up for SYEP and WLG; respond to community and program calls and messages.
• Collect, review, enter, and update participant documents and information in internal and funder systems; identify missing or inconsistent records for follow up.
• Help prepare for internal and funder audits by organizing records, checking documentation, and addressing assigned data corrections.
• Assist with SYEP and WLG payroll administration, including reviewing records, tracking issues, and coordinating corrections with program staff.
• Manage an assigned group of worksites for payroll questions, troubleshooting, and timely updates.
• Help coordinate outreach materials and events and share program information with participants, families, schools, and community members.
• Monitor assigned deadlines and provide timely status updates to the Operations Manager; suggest improvements to administrative and outreach processes.

College Access Operations Support

• Review College Access trackers and participant records for completeness, accuracy, and timely updates; flag missing or inconsistent information to the appropriate staff member.
• Enter or update workshop, event, and student attendance when needed, using source records supplied by College Access staff and following established data procedures.
• Maintain organized contact lists, event rosters, and outreach records to support student and family follow up.
• Help draft, format, proofread, and distribute College Access newsletters and routine program updates using approved content and distribution lists.
• Support logistics for College Access workshops, family events, and college visits, including registration, confirmations, materials, and post event documentation.
• Compile basic participation and outreach summaries for staff review and assist with assigned administrative follow-up.
• And other duties as assigned by the supervisors.

Qualifications

• High school diploma or equivalent required; experience with youth programs or DYCD programs preferred.
• Strong attention to detail, organization, and ability to complete work accurately by deadlines.
• Comfort with spreadsheets, data entry, email, document formatting, and learning program databases or newsletter tools.
• Clear, professional communication by phone, email, and in person with young people, families, staff, and community partners.
• Ability to work independently and collaboratively, solve routine problems, and handle confidential participant information with care.
• Bilingual English and Spanish skills preferred.
• Ability to lift and transport outreach materials such as tables, chairs, and boxes when required.

Benefits

At Phipps Neighborhoods, we are committed to fostering an inclusive workplace where employees can thrive professionally and personally. We offer competitive benefits, meaningful career development opportunities, and wellness programs designed to support your overall well-being. Our comprehensive benefits package for full-time employees includes a 401(k) match, company-paid vision and life insurance, competitive paid time off, paid holidays, employee recognition and referral programs, access to learning and development resources, and opportunities for advancement through our commitment to promoting from within.

Equal Opportunity

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Applicants who are deaf, hard of hearing, or have a speech disability and require assistance during the application or hiring process are encouraged to request a reasonable accommodation. Phipps Neighborhoods is committed to ensuring an accessible recruitment and employment experience for all qualified individuals