Job Description

About Us:

• If you’re looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
• Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

What we offer:

· Salary: $17.00

· Schedule: Monday - Saturday, hours vary.

· Assignment: 9/14/2026 - 1/15/2027

Job Functions: The Outreach Holiday Associate will assist in the operation of Registration on site and remote, the Holiday Tent, Metro Market, Metro Outfitters and Holiday Partner Pop-up sites as needed. The Outreach Holiday Associate will support Outreach Services’ extended hours as primary staff throughout the holiday season. This position will be required to work non-traditional hours including scheduled evenings, weekends and holidays.

Essential Responsibilities:

1. Facilitates Holiday Registration, Distribution, the Metro Market, Metro Outfitters and Holiday Partner Pop-up sites. Uses the mission, vision, and guiding values of Metropolitan Ministries and the Outreach Policy Guidelines as a framework to ensure services are delivered with concern for the care, safety and welfare of our clients.
2. Works with Volunteer Services to identify volunteers and collaborative partnerships to support the flow of Client Services area of responsibility in the holiday tent. Assists with training and managing volunteers both in the holiday tent and in Outreach.
3. Works closely with Volunteers Leadership to ensure clients are registered and checked in through the holiday registration platform accurately and timely.
4. Support the team in other tasks as assigned and attends all team meetings.
5. Participates in Metropolitan Ministries’ events and holiday efforts.

Requirements

Education/Experience:

Minimum of two years’ experience in social services, or volunteering, or closely related field.

Skill Requirements:

Requires heart for ministry and comfort working with poor and homeless families. Requires understanding of poverty, a high degree of maturity, strong interpersonal skills and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner. Ability to deescalate clients on the edge of verbal or physical violence. Ability to work as part of a team within a multi-disciplinary framework. Demonstrates high computer literacy with knowledge of Microsoft Outlook, Word, and Excel. Requires oral and written communication skills and the ability to write reports and conduct and participate in meetings. Bi-lingual a plus but not required.

Physical Requirements:

Must have adequate hearing and speaking ability. Must be capable of working outdoors in sunlight and higher temperatures on occasion. Must have the physical, emotional, and spiritual stamina to handle job-related issues and stress and ability to be on your feet for extended periods of time. Must be able to lift 35 lbs.

Other:

Must demonstrate legal authorization to work in the United States. Must pass required background pre-employment screening. Must be able to communicate effectively in English and have reliable transportation. Must have current driver’s license and cleared to drive vehicles rented under Metropolitan Ministries insurance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 813-209-1083 or via email at Daryl.Belluccia@Metromin.org