Are you a warm, resourceful problem-solver who loves helping people navigate complex systems? PCHC is seeking an Outreach and Enrollment Specialist to join our team at Penobscot Community Health Center In this patient-facing role, you’ll be a trusted guide—helping individuals and families access affordable insurance coverage and financial support options. If you’re kind, detail-oriented, and a natural advocate who wants to make a real impact every day, we’d love to hear from you.
What’s it like to work at PCHC? Find out: https://www.youtube.com/watch?v=GyC3DFYq0zg
Schedule: Full-Time, Monday-Friday, Typical Business Hours
(Schedule may offer flexibility depending on final candidate's preference.)
Highlights of the position:
Patient-Centered Customer Service
Deliver exceptional service by demonstrating respect, empathy, kindness, and clear communication with every patient.
Insurance & Coverage Navigation
Connect patients to affordable coverage options, including Outreach & Enrollment insurance plans, MaineCare, PCHC’s Sliding Fee Program, and other supportive resources.
Eligibility & Program Knowledge
Maintain current knowledge of eligibility and enrollment rules, qualified health plans, affordability programs, and relevant guidelines.
Application & Enrollment Support
Provide hands-on assistance with applications and required paperwork, supporting patients both in person and by phone.
Collaboration & Advocacy
Work closely with teams across PCHC to advocate for patient needs and improve the Outreach & Enrollment experience.
Documentation & Program Compliance
Ensure accurate, timely documentation and tracking to meet program and reporting requirements.
Join PCHC's nationally recognized non-profit organization:
PCHC provides comprehensive, patient-centered care with integrated services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Laboratory Services, Physical Therapy, and more!
Education and Experience:
Having a valid driver’s license with an acceptable driving record and/or an appropriate length of driving experience for insurance purposes is required. Any concerns raised by the results of a driving record check will be subject to an individualized review to determine whether the infraction is relevant to the individual’s ability to perform the responsibilities of the position, in accordance with PCHC’s Automobile Safety and Background Check policy.
Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing recruitment@pchc.com
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.
PCHC, a non-profit organization founded in 1997, is the only Federally Qualified Health Center in the Greater Bangor area, Waldo County, and in the Jackman region. Its purpose is to ensure access to comprehensive and integrated out-patient health care services to those on MaineCare, Medicare and those both with and without insurance – regardless of their ability to pay. PCHC is recognized as a leader among the nation's Community Health Centers, and has been named an “exemplar practice” by the Robert Wood Johnson Foundation, the nation’s leading health care foundation. PCHC practices are staffed by about 200 clinicians including medical and dental practitioners, mental health providers, physical therapists, pharmacists, and medical specialists. PCHC now provides over 400,000 patient visits for almost 65,000 patients annually. Its four largest practices in Bangor, Brewer, and Old Town are open seven days a week, including all day Saturday and Sunday and weekday evenings by appointment and through four Walk-In Care Clinics, for the convenience of its patients, and the public.
PCHC has sixteen practices and program service sites in the Bangor area, plus one in Belfast, offering a wide range of services including family medicine, dental, pediatrics, geriatrics, nursing home care, psychiatry, mental health and substance abuse services, physical therapy, lab, x-ray, pharmacy and healthcare for the homeless and those at risk of homelessness. In addition, PCHC has a team of medical specialists who deliver a wide range of specialty services including allergy, gynecology, orthopedics, podiatry, dermatology and osteopathic manipulative therapy. All PCHC services are provided with a sliding fee scale based on income through its Affordable Care Program to make certain that everyone can obtain the healthcare services they need. About 7% of PCHC’s budget is funded by Federal operating grants.
