THE ROLE:

The Outreach Coordinator serves as the primary point of contact for new families referred by Regional Centers and supports the coordination of services from referral through onboarding. This role manages referral pipelines, communicates regularly with families and Regional Center partners, and ensures accurate documentation throughout the intake process. The Outreach Coordinator collaborates closely with Community Partnerships and Operations teams to deliver a positive experience while supporting timely service initiation and ongoing communication.

Primary Responsibilities

• Coordinate intake and onboarding activities for new consumers referred by Regional Centers, serving as the first point of contact for families
• Manage referral pipelines, track progress, and maintain accurate documentation within Salesforce and other applicable systems
• Communicate regularly with families, providers, and Regional Center staff to provide updates, answer questions, and support service initiation
• Support provider onboarding by gathering required information, distributing applications, and assisting with the completion process
• Partner with Community Partnerships and Operations teams to coordinate consumer needs and ensure a seamless onboarding experience

This is a hybrid position, coming into the Concord office 1x per week.

WHAT YOU BRING TO THE TABLE:

Qualifications

• Bachelor’s degree preferred
• 1–2+ years of customer service experience
• Experience coordinating multiple tasks and managing ongoing follow-up activities
• Strong communication and relationship-building abilities
• Positive, service-oriented attitude with a commitment to customer experience

Skills

• Customer service and communication
• Organization and follow-up management
• Problem solving and critical thinking
• Confidentiality and professionalism
• Time management and attention to detail