Job Description

I. Job Summary

This position is directly responsible for meeting recycling goals outlined in assigned municipal contracts or as assigned by the manager. The Representative will have a thorough understanding of WM service offerings and be able to utilize WM relationships and resources to achieve municipality recycling and sustainability goals.

This position is dedicated to helping businesses, apartments and residents reduce waste and improve composting and recycling programs through education and technical assistance. You will work onsite with businesses and apartments to provide customer service and troubleshoot complex waste program challenges such as overflowing containers. You will project manage and staff busy Beyond the Cart collection events and maintain progress of contractual requirements including tabling at events, conducting door-to-door outreach and waste assessments.

This position is partially remote, with regular indoor and outdoor field work around the Seattle area. Office-based work will be done from the employee’s home office or the employee’s remote work location.

Weekend and evening work is required when events fall outside regular business hours.

II. Essential Duties and Responsibilities

• Thoroughly understands the WM contract; develops and implements thoughtful program approaches to achieve and surpass contractual metrics.
• Coordinates with operation and customer service teams to resolve complex customer issues.
• Understands which behaviors have the most impact on diversion rates/recycling outcomes and is able to make innovative yet credible and implementable recommendations to the wide variety of municipal stakeholders. Takes the lead in developing solutions; is a thought leader.
• Designs and delivers educational programs and presentations focused on achieving sustainability goals and driving awareness of WM efforts in the community. Is able to understand customer base and customize programs/presentations to customer needs.
• Conducts site surveys and waste audits in order to make credible recommendations to customers based on sound business rationales. Knows Area specific capabilities per district and ensures that recommendations are aligned with operational capacity - current and planned.
• Understands customer needs and how to formulate suggestions and proposals in ways that meet customer needs. Has the WM product knowledge necessary in order to recommend solutions that meet customer needs.
• Uses WM knowledge and relationships to ensure flawless execution of WM service delivery.
• Has a deep understanding of WM’s overall business and strategy and demonstrates support of WM’s strategic goals consistently.
• Works as a team with Public Sector Sales to assist in creating overall strategy for the municipality and contract.
• Leads in-person and virtual customer facility tours, aligning strategic messaging with audience.
• Co-manages a social media account and ensures visibility and promotion of WM programming.
• Project manages and staffs community recycling collection events, including coordinating vendor payment and planning for efficient traffic flow.
• Cultivates and improves community partnerships by attending and participating in public events, meetings and other programs on behalf of the recycling organization.
• Prepares various reports for internal and external use with a focus on using data and stories to demonstrate impact.

Supervisory Responsibilities

Work collaboratively with others on the outreach team to plan the annual WM Recycle Corps summer internship and train and manage 10+ interns.

III. Qualifications

A. Required Qualifications

• Associate's Degree (accredited) in Environmental Science, Resource Management, Education, Public Administration or a related field, or in lieu of degree
• High School Diploma or GED (accredited)
• 2 years of relevant work experience (in addition to education requirement).
• Valid Driver License and reliable transportation

B. Other Knowledge, Skills or Abilities Required

• Proactive and adaptable, with the ability to quickly learn new processes and take ownership of tasks.

• Ability to work independently to creatively solve problems.
• Organized, detail-oriented and able to plan and implement strategic approaches effectively and on time.
• Excellent written and verbal professional communication and peer collaboration skills.

C. Preferred Qualifications:

• Has field experience supporting customers and troubleshooting operational challenges.

• Fluency in Spanish, Chinese, Vietnamese or Korean.
• Experience working in the solid waste industry.

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

This position operates in a combination of home office and field environments and routinely requires the use of standard office equipment, including computers and phones. Field work may involve outdoor conditions such as uneven terrain, weather extremes, noise, dirt, and other environmental factors, as well as accessing dumpsters in alleys and behind buildings. The role requires lifting and transporting outreach supplies, such as tables and a canopy tent

PAY: The expected base pay range for this position is $80,168 - $89,470. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.[KM1][KM2]

V. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

ABOUT WM

WM ( WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.