Full time
The Outpatient Rehabilitation Aide supports the daily operations of the outpatient therapy department by assisting physical, occupational, and speech therapists with patient care activities, maintaining a safe and organized treatment environment, and performing administrative and clerical duties. This role helps ensure efficient clinic operations while providing exceptional customer service to patients and families.
Essential Job Responsibilities
Patient Support
Assist therapists with preparation and setup of treatment areas, equipment, and rehabilitation technology prior to patient treatment sessions.
Provide non-clinical support during therapy sessions as directed by licensed therapists.
Assist with patient guarding and supervision during therapeutic activities under the direction of a licensed therapist.
Escort and transport patients safely between the therapy gym, waiting areas, parking lot, and other designated locations.
Assist patients with clinic flow and ensure timely arrival to treatment areas.
Support a positive patient experience through courteous and professional interactions.
Department Operations
Maintain cleanliness, organization, and safety of the therapy gym, treatment rooms, and common areas.
Clean, disinfect, and store equipment according to department and infection prevention standards.
Perform routine equipment inspections and report maintenance or safety concerns.
Organize treatment supplies, equipment, and therapy areas to support efficient clinic operations.
Inventory and Supply Management
Monitor inventory levels of clinical and office supplies.
Stock treatment rooms and therapy gym areas with necessary supplies and equipment.
Assist with ordering, receiving, unpacking, and organizing departmental supplies.
Maintain accurate inventory records and notify leadership of low-stock items.
Administrative Support
Perform clerical and administrative tasks including filing, scanning, data entry, copying, and document preparation.
Assist with scheduling-related activities and patient flow coordination as assigned.
Answer phones, greet patients and visitors, and provide general customer service support.
Maintain confidentiality of patient information in accordance with organizational policies and HIPAA requirements.
Safety and Compliance
Adhere to all departmental, organizational, safety, and infection prevention policies.
Maintain a clean, hazard-free environment for patients, visitors, and staff.
Report safety concerns, incidents, or equipment malfunctions promptly.
High school diploma or GED required.
Coursework in healthcare, exercise science, kinesiology, or a related field preferred.
Previous experience in a healthcare, rehabilitation, fitness, or customer service setting preferred.
Experience working with patients in a clinical environment preferred.
Knowledge, Skills, and Abilities
Strong organizational and time-management skills.
Excellent interpersonal and customer service skills.
Ability to work effectively with patients of various ages and functional abilities.
Ability to prioritize multiple tasks in a fast-paced environment.
Basic computer skills and proficiency with standard office software.
Ability to follow directions and work collaboratively with rehabilitation staff.
Ability to lift, push, pull, and transport equipment and assist with patient mobility activities as required.
Frequent standing, walking, bending, reaching, and lifting.
Ability to push wheelchairs and transport patients safely.
Ability to lift and move equipment and supplies up to departmental requirements.
Ability to perform duties in a busy outpatient rehabilitation environment.
Preferred Career Path Statement
This position is ideal for individuals pursuing careers in Physical Therapy, Occupational Therapy, Speech-Language Pathology, Athletic Training, Exercise Science, Kinesiology, Nursing, or other healthcare professions and seeking exposure to the rehabilitation setting.
Purpose: The Outpatient Rehabilitation Aide supports the daily operations of the outpatient therapy department by assisting physical, occupational, and speech therapists with patient care activities, maintaining a safe and organized treatment environment, and performing administrative and clerical duties. This role helps ensure efficient clinic operations while providing exceptional customer service to patients and families.
Patient Support
Assist therapists with preparation and setup of treatment areas, equipment, and rehabilitation technology prior to patient treatment sessions.
Provide non-clinical support during therapy sessions as directed by licensed therapists.
Assist with patient guarding and supervision during therapeutic activities under the direction of a licensed therapist.
Escort and transport patients safely between the therapy gym, waiting areas, parking lot, and other designated locations.
Assist patients with clinic flow and ensure timely arrival to treatment areas.
Support a positive patient experience through courteous and professional interactions.
Department Operations
Maintain cleanliness, organization, and safety of the therapy gym, treatment rooms, and common areas.
Clean, disinfect, and store equipment according to department and infection prevention standards.
Perform routine equipment inspections and report maintenance or safety concerns.
Organize treatment supplies, equipment, and therapy areas to support efficient clinic operations.
Inventory and Supply Management
Monitor inventory levels of clinical and office supplies.
Stock treatment rooms and therapy gym areas with necessary supplies and equipment.
Assist with ordering, receiving, unpacking, and organizing departmental supplies.
Maintain accurate inventory records and notify leadership of low-stock items.
Administrative Support
Perform clerical and administrative tasks including filing, scanning, data entry, copying, and document preparation.
Assist with scheduling-related activities and patient flow coordination as assigned.
Answer phones, greet patients and visitors, and provide general customer service support.
Maintain confidentiality of patient information in accordance with organizational policies and HIPAA requirements.
Safety and Compliance
Adhere to all departmental, organizational, safety, and infection prevention policies.
Maintain a clean, hazard-free environment for patients, visitors, and staff.
Report safety concerns, incidents, or equipment malfunctions promptly.
High school diploma or GED required.
Coursework in healthcare, exercise science, kinesiology, or a related field preferred.
Previous experience in a healthcare, rehabilitation, fitness, or customer service setting preferred.
Experience working with patients in a clinical environment preferred.
Knowledge, Skills, and Abilities
Strong organizational and time-management skills.
Excellent interpersonal and customer service skills.
Ability to work effectively with patients of various ages and functional abilities.
Ability to prioritize multiple tasks in a fast-paced environment.
Basic computer skills and proficiency with standard office software.
Ability to follow directions and work collaboratively with rehabilitation staff.
Ability to lift, push, pull, and transport equipment and assist with patient mobility activities as required.
Frequent standing, walking, bending, reaching, and lifting.
Ability to push wheelchairs and transport patients safely.
Ability to lift and move equipment and supplies up to departmental requirements.
Ability to perform duties in a busy outpatient rehabilitation environment.
Preferred Career Path Statement
This position is ideal for individuals pursuing careers in Physical Therapy, Occupational Therapy, Speech-Language Pathology, Athletic Training, Exercise Science, Kinesiology, Nursing, or other healthcare professions and seeking exposure to the rehabilitation setting.
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 123,000 colleagues and nearly 27,000 physicians and clinicians caring for diverse communities across 26 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 135 continuing care locations, the second largest PACE program in the country, 136 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $21.5 billion with $1.4 billion returned to its communities in the form of charity care and other community benefit programs.
