Locations: Jacksonville, Florida
Categories: Office and Clerical
Req ID: 68694
Reports directly to the practice manager. Responsible for scheduling patient appointments. Interviews patients to obtain appropriate demographic and financial information. Completes the admission/registration process and performs other registration functions. Obtains necessary signatures and documentation from patients for billing and insurance purposes. Resolve any outstanding billing issues. Performs end-of-day disposition and gathers appropriate statistical information relating to patients. Announces the arrival of patients and answers incoming telephone calls for the department/practice. Serves as a liaison between patients, nurses, physicians, and others. Provides excellent customer service and greets patients entering the department/practice. This position is also responsible for processing referral requests for all providers practicing within the clinic module and ensuring that when needed, referral/authorization numbers are obtained for these services.
Required Education: GED or High School Diploma Preferred Education: N/A Required Licensure/Certifications: N/A Preferred Licensure/Certifications: ICD-9 and CPT coding preferred. Completion of a standard terminology course would be helpful, but not required. Required Experience: Minimum of 2 years' experience in a clinical office, insurance and/or other healthcare related setting with extensive patient registration, front desk, and/or insurance experience. Preferred Experience: Two to four years clerical/customer service experience preferred, ideally in a health care related industry. One year experience with third party payors and computer experience for inputting data and reviewing patient demographic material preferred. Necessary Skills: 1. Knowledge of insurance plans and guidelines. 2. Ability to obtain authorizations and pre-certifications from insurance plans. 3. Requires excellent decision making skills and initiative. 4. Must be very detailed oriented. 5. Possess excellent verbal and written communications skills in the English language. 6. Basic arithmetic skills are necessary for cashiering. 7. Data entry experience required. 8. Ability to prioritize tasks and organize workflow. 9. Must be able to handle stressful situations in a professional customer service related manner. 10. Skilled in conflict resolution. Age of Patients Served: All Age Groups Supervisory Responsibility: Number of employees supervised: 0 Budgetary Responsibility: Responsible for annual budget of $0.00
University of Florida Health is a world-class academic health center in Florida, encompassing hospitals, physician practices, colleges, centers, institutes, programs and services across northeast and north-central Florida.
UF Health represents the shared vision and commitment to patient care excellence of more than 22,000 employees of the University of Florida Health Science Center and UF Health Shands health care system.
