Job Description

Unlock your potential for professional development! We are looking for a Full Time, Outpatient Scheduling Supervisor to join our Team!

Located in northwest Arizona, Kingman has a mild climate with stunning Arizona sunsets! In the shadows of beautiful mountain ranges and nearby lakes, Kingman is an outdoor enthusiasts' paradise with abundant sunshine and is a great community to live, work and play!

Benefits (Full Time Employees) We offer you an excellent total compensation package, including a competitive salary, comprehensive benefits, and growth opportunities:

• Exceptional Colleagues
  • Join us and you'll be a part of a culture where we support each other and celebrate what makes each of us a special person as we work together with integrity, compassion, teamwork, respect, and accountability.
  • Our leaders demonstrate their commitment by gathering feedback, supporting, and empowering team members to do their best work through regular leadership rounding.
• Health and Well-Being
  • Medical, Dental, Vision, Employer Paid HSA for HDHP participants, Robust Wellness and Employee Assistance Program, Employer Paid Group Life, Short & Long-Term Disability
  • Generous Paid Leave Accruals
  • 403b Pension Plan with Employer Contributions
  • Employee Recognition Programs, Employee Discounts, and Employee Referral Bonus Program
  • Employee Identity Theft Protection
  • On-site daycare exclusive to our employees’ children of all ages
• Career Growth and Development
  • Tuition Reimbursement/Scholarships for full-time employees
  • As a not-for-profit organization, our employees who have qualified student loans may be eligible for the Public Service Loan Forgiveness program
  • So much more!

Position Purpose:

The Outpatient Scheduling Supervisor monitors the activities of the Outpatient Scheduling representatives, which includes productivity, adequate staff coverage and quality control. The supervisor protects the hospitals financial condition by ensuring all scheduled appointment have the correct insurance information and prior authorization was obtained and placed in the patient account.

Key Responsibilities

· Ensures that errors are corrected in the patient information prior to the Patient Financial Services receipt of billing.

· Manages the schedules, working with the departments to ensure templates are updated and communicated to staff.

· Maintains positive interaction with Physicians as well as other hospital departments to accomplish requirements for accurate referrals, timely scheduling and prior authorization for all scheduled procedures. Alerts the Manager to potential problems.

· Assists in the scheduling and prior authorization functions when necessary to maintain department deadlines.

· Audits patient files: ensures that procedures were scheduled as ordered, eligibility was run and registered with correct insurance, and procedures are prior-authorized.

· Directs activities related to the outpatient scheduling center.

· Assists staff with scheduling, counseling patients on their financial responsibility, and ensuring accounts have prior-authorization.

· Alerts Outpatient Scheduling Manager to potential problems as they arise.

· Supervises outpatient scheduling staff in the absence of a manager; ensures all essential manager functions are completed; ensures the office is adequately staffed, correctly completes time card edits, and keeps the Manager / Director informed of any issues upon his / her return.

· Consistently demonstrates the ability to assess a situation from a variety of perspectives; considers alternatives and chooses the most appropriate course of action.

· Assists Manager with QA work, monitors communication with patients regarding their scheduled procedures, ensures positive outcomes, safeguards the public image of the hospital, and assists Manager in evaluation of personnel.

Qualifications

Education: High School Diploma or Equivalent

Experience: Two (2) years’ experience in healthcare or related industry

Skills and Knowledge: Good written and verbal communication skills, demonstrated knowledge of medical terminology, scheduling, coding rules and guidelines, prior authorization, financial counseling, and the ability to interact positively with the public.

Preferences

Education: Some college

Experience: Supervisory experience

Date Staff Position Description Created / Revised: 10/2015; 05/2019