Job Description

Department Overview

Responsible for identifying, investigating, and resolving financial discrepancies to recover missed or lost income. Analyze billing errors, payment disputes, and account adjustments across complex systems to minimize revenue leakage and optimize cash flow.

Uncover missed revenue opportunities, collaborate with operational leaders, billing and revenue cycle analyst to implement corrective actions. Prepare detailed reports and recommend process improvements to enhance revenue capture. Work in this role requires close attention to deadlines and accuracy, making organizational skills and clear communication especially valuable to ensure financial goals are met.

Function/Duties of Position

Daily Tasks:

• Reviewing and reconciling accounts, analyzing billing and payment data, and investigating discrepancies to uncover missed revenue opportunities.

Discrepancy Resolution:

• Research and reconcile customer chargebacks, deductions, and underpayments across financial or billing systems.

Data Analysis & Auditing:

• Audit account data to identify patterns of underbilling, overpayment, or delayed claims.

Stakeholder Collaboration:

• Partner with finance, billing, and operation leaders to resolve errors and implement corrective actions

Root Cause Analysis:

• Investigate the underlying causes of revenue leakage and recommend process improvements to prevent future losses.

Reporting:

• Compile and present financial reports and Key Performance Indicators (KPIs) to leadership regarding recovery metrics.

Other Duties as Assigned

Required Qualifications

• Three years of experience administering or coordinating parts or subsets of a project or program.

• A bachelor’s degree in Business Administration, Management, Public Administration, or a field directly related to the position will substitute for two years of the required experience.

• Note preference in hiring may be given in a special area specific to the position opening.

Job Related Knowledge, Skills and Abilities (Competencies):

• Proficiency with Microsoft Outlook, Excel, PowerPoint and Word
• Organized task and follow-up items
• Ability to read and understand medical related terms
• Ability to effectively work both independently and in a team environment;
• Effective organizational abilities, oral and written communication skills, and interpersonal skills;
• Ability to operate and communicate effectively while meeting multiple deadlines and completing projects simultaneously;
• Ability to interact in a positive, productive manner with provider, nursing, pharmacy staff and leadership (demonstrating sensitivity, tact, and professionalism)
• Must be able to perform the essential functions of the position with or without accommodation

Preferred Qualifications

• Healthcare setting, billing, claims and successful program administrator.
• Advanced proficiency in Microsoft Excel and experience using ERP platforms or specialized financial and billing software.
• Strong critical thinking and mathematical skills with a high degree of accuracy when handling large datasets.
• Exceptional negotiation and interpersonal skills to handle disputes professionally with internal departments and external clients or payers.

Additional Details

Busy phones, interruptions, fast pace working environment.

Benefits:

• Healthcare Options - Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee
• Two separate above market pension plans to choose from
• Vacation- up to 200 hours per year depending on length of service
• Sick Leave- up to 96 hours per year
• 8 paid holidays per year
• Substantial Tri-met and C-Tran discounts
• Additional Programs including Tuition Reimbursement and Employee Assistance Program (EAP)

Why apply to OHSU?

We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu