Job Description

Outpatient Clinic Front Office Assistant – FT

About the Role:

The Morgan Medical Center Outpatient Clinic Front Office Assistant plays a critical role in ensuring the smooth and efficient operation of the outpatient department. This position serves as the first point of contact for patients, providing exceptional customer service and facilitating a welcoming environment. The assistant is responsible for managing patient check-ins, scheduling appointments, and maintaining accurate patient records, which directly impacts patient satisfaction and clinic workflow. By coordinating communication between patients, medical staff, and administrative teams, this role supports the delivery of high-quality healthcare services. Ultimately, the Front Office Assistant contributes to the overall success of the medical center by enhancing operational efficiency and patient experience.

Responsibilities:

• Greet and assist patients upon arrival, ensuring a positive and professional first impression.
• Manage patient registration, verify insurance information, and update medical records accurately.
• Schedule, reschedule, and confirm outpatient appointments using the center’s electronic health record system.
• Answer incoming phone calls, respond to patient inquiries, and direct calls to appropriate medical or administrative personnel.
• Coordinate with clinical staff to facilitate patient flow and communicate any delays or changes promptly.
• Process patient check-outs, collect co-pays, and handle billing inquiries in accordance with center policies.
• Maintain confidentiality and comply with all healthcare regulations including HIPAA standards.
• Perform general administrative duties such as filing, faxing, and managing office supplies to support daily operations.

Skills:

The Front Office Assistant utilizes strong organizational skills daily to manage patient appointments and maintain accurate records, ensuring seamless clinic operations. Effective communication skills are essential for interacting with patients, healthcare providers, and insurance representatives, fostering clear and compassionate exchanges. Proficiency with electronic health record systems and office software enables efficient data entry, scheduling, and information retrieval. Problem-solving skills help address patient concerns and resolve scheduling conflicts promptly. Additionally, attention to detail and knowledge of healthcare regulations ensure compliance and protect patient confidentiality throughout all administrative processes.

Summary of Full Time benefits available:

• Three comprehensive medical plans to choose from, including a Health Savings Account option
• Wellness based premium discount through our Premium Credit Plan
• Comprehensive Dental Insurance
• Your Best Health Program
• $50,000 of Life and AD&D Insurance paid for by MMC
• Voluntary Life and AD&D Insurance
• Voluntary Short-Term Disability Insurance
• Voluntary Long-Term Disability Insurance
• Group Accident Insurance
• Group Critical Illness Insurance
• Employee Assistance Program (EAP)
• Health and Welfare Employee Advocacy Center (Client Advocate Center)
• Retirement program
• Health fairs
• Paid Time Off program
• Extended Illness Bank
• Tuition reimbursement
• Credit Union Enrollment Option
• Fitness Center Discounts

Your Calling. Our Community. Where You Belong.

In Morgan County, neighbors become friends and friends become family. When you join Morgan Medical Center, you become part of a team that cares deeply for its community and for one another.

If healthcare is your calling, you deserve a place where your expertise is valued, your voice is respected, and your work makes a visible difference. Here, relationships drive care. Patients are not numbers - they’re people we know. And colleagues are not coworkers – they’re teammates committed to shared excellence.

Since opening our new hospital in 2018, Morgan Medical Center has evolved into a trusted regional healthcare destination delivering advanced clinical services while preserving the personal touch that defines rural medicine at its best. Our growth means expanded specialties, advanced technology, and meaningful professional opportunity for clinicians and leaders who want to practice with purpose.

At Morgan Medical Center: You will be known. You will be valued. You will belong. You will Practice at a Higher Level

• Level IV Trauma Center with 24/7 emergency medicine–trained, board-certified physicians
• Georgia DPH Designated Remote Stroke Treatment Center
• Expanded surgical services in Orthopedics, General Surgery, and Breast Cancer Care
• Advanced imaging including SPECT/CT, 3D mammography and wide-bore MRI
• Inpatient rehabilitation/swing bed program supporting recovery across the post-acute care continuum

You will Join a Culture of Quality

• DNV-accredited Critical Access Hospital aligned with ISO 9001 quality principles
• Strong focus on patient safety, evidence-based practice, and continuous improvement
• Interdisciplinary collaboration with accessible leadership
• National recognition from American College of Surgeons, American Heart Association, Becker’s Top 100 and Women’s Choice Award®, and Healthgrades

You will Grow With Purpose

• Opportunities for specialty certification and professional development
• Broad scope of practice with meaningful clinical impact
• A workplace where your experience strengthens the entire organization

At Morgan Medical Center, you’re not just filling a position - you’re answering a calling.

And here, you belong.

Requirements

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a medical office or healthcare setting preferred.
• Basic knowledge of medical terminology and healthcare administrative processes.
• Proficiency with electronic health record (EHR) systems and standard office software (e.g., Microsoft Office).
• Strong communication, able to multi task and interpersonal skills.

Preferred Qualifications:

• Certification in Medical Office Administration or related field.
• Experience with insurance verification and billing procedures.
• Familiarity with patient privacy laws and healthcare compliance standards.
• Demonstrated ability to handle multiple tasks efficiently in a fast-paced environment.