Heritage Companies

Outlets Supervisor

Heritage Companies  •  Santa Fe, NM (Onsite)  •  1 day ago
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Job Description

About Heritage Hotels & Resorts

Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you are an organized leader with strong operational instincts and a passion for building efficient systems, we invite you to grow with us.

Why This Role Matters

The Outlets Supervisor helps bring exceptional dining and event experiences to life across Solymar, CAVA and Banquets by leading Front of House teams, supporting smooth daily operations and ensuring every guest receives warm, attentive and memorable service.

What You’ll Do

  • Support the Food & Beverage Manager and Banquet Manager in leading daily Front of House operations across Solymar, CAVA and Banquets.
  • Lead and support Hosts, Servers, Bartenders, Bussers and Food Runners throughout service.
  • Maintain smooth service flow and appropriate Front of House staffing levels.
  • Assist with scheduling, training, coaching and performance of Front of House team members.
  • Oversee service execution and coordinate with culinary and support teams.
  • Resolve guest concerns with professionalism and a strong focus on service recovery.
  • Maintain company standards for cleanliness, food safety, sanitation and responsible alcohol service.

Why You’ll Love Working With Us

  • Competitive pay and comprehensive benefits including a 25% match for 401k!
  • Generous employee discounts across Heritage Hotels, restaurants, spa and retail!
  • Complimentary meals during scheduled shifts!
  • Free employee parking!
  • Supportive team culture with opportunities for growth and advancement!
  • A workplace rooted in New Mexico pride and community values!

Requirements

  • One to two years of Front of House restaurant, bar, banquet or hospitality supervisory experience preferred.
  • Strong leadership, communication, multitasking and guest service skills.
  • Knowledge of restaurant Point of Sale (POS) systems.
  • Current New Mexico Food Handler and Alcohol Server Certifications.
Heritage Companies

About Heritage Companies

Heritage Hotels & Resorts was established in 2005 to manage 13 hotels in the State of New Mexico and has expanded to include numerous companies built, all with the same mission to advance economic and employment opportunities. 

Now Heritage Companies includes Sawmill Market, Blue Water Linen, Heritage Real Estate, and 11 hotels.

Heritage Companies features an award-winning portfolio of hotels located across the state of New Mexico, designed with the historical authenticity of their respective communities and draws from the unique blend of Native American, Mexican, Spanish, and American Western cultural influences. All Heritage properties are designed to reflect the soul of their communities and to provide our guests a better understanding and appreciation of the region to which they are traveling.

Employees of Heritage Companies are cultural ambassadors of their communities. Each property supports unique cultural causes that enrich our state with a percentage of revenue donated to individual causes.

Find Jobs at: https://www.hhandr.com/Heritage_Careers/

Industry
Travel & Hospitality
Company Size
201-500 employees
Headquarters
Albuquerque, NM
Year Founded
Unknown
Website
hhandr.com
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