Job Description

Are you a hospitality leader who brings energy to every shift, inspires teams to perform at their best, and thrives on creating exceptional guest experiences? AC Hotel Portsmouth is looking for an engaging, detail-oriented, and service-driven Outlets Manager to lead our Food & Beverage operations and help elevate every dining and social experience across the property.

In this role, you’ll oversee day-to-day food and beverage operations, lead and develop a high-performing team, drive operational excellence, and create memorable guest experiences — all while balancing creativity, efficiency, and strong financial performance.

Why Join Colwen Hotels?

Colwen Hotels is a fast-growing hospitality company with an award-winning portfolio of hotels across 9 states. Built on authenticity, innovation, and hard work, we empower our associates to think creatively, grow professionally, and bring fresh ideas to life.

With continued growth and exciting opportunities across our portfolio of 40 hotels, you’ll have the chance to build a rewarding career with a company that invests in its people and promotes from within.

What You'll Do:

As Outlets Manager, you’ll play a key leadership role in shaping the guest experience and driving operational success by:

• Leading day-to-day Food & Beverage operations while ensuring exceptional service standards
• Recruiting, hiring, training, coaching, and developing a strong and motivated team
• Creating a positive, collaborative, and engaging workplace culture
• Managing staffing levels to support guest satisfaction and operational efficiency
• Driving associate engagement and recognition initiatives
• Monitoring team performance and providing mentorship and growth opportunities
• Managing food and beverage costs while maximizing quality and guest satisfaction
• Partnering closely with Sales teams and Hotel General Managers to support business goals
• Developing menus and beverage offerings alongside the Food & Beverage team
• Leading daily pre-shift and departmental meetings to keep teams informed and energized
• Overseeing bar operations, liquor controls, inventory management, and product mix
• Staying current on beverage trends, specials, and presentation ideas
• Ensuring compliance with all food safety and liquor regulations
• Managing ordering, inventory, deliveries, and operational controls
• Supporting smooth and accurate cash-out procedures and financial accountability

What we are looking for:

The ideal candidate is:

• An experienced Food & Beverage leader with 2+ years of management experience (hotel experience preferred)
• Passionate about hospitality and delivering elevated guest experiences
• A strong communicator who leads with professionalism, positivity, and accountability
• Organized, dependable, and able to thrive in a fast-paced environment
• Skilled at multitasking, coaching teams, and solving problems under pressure
• T.I.P.S. and ServSafe certified (or able to obtain certification within 30 days)
• Comfortable using POS systems and standard computer software programs
• Flexible to work a rotating schedule including nights, weekends, and holidays

Benefits and Perks:

We believe in taking care of our associates both professionally and personally. Full-time team members enjoy:

• Medical Insurance with Company-Funded HRA
• Dental & Vision Insurance
• Flexible Spending Accounts
• Supplemental Insurance Options
• Paid Time Off Programs
• Employee Assistance Program
• 401(k) with Traditional & Roth Options + Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Discounts on Travel, Entertainment & Retail
• Ongoing Training & Development Programs
• Career Advancement Opportunities within a growing hospitality company

If you’re ready to bring your leadership, creativity, and passion for hospitality to a growing company where your impact truly matters, we’d love to meet you.

Colwen Hotels is proud to be an Equal Opportunity Employer (EOE M/F/D/V).