Job Description

At The Loren, we believe hospitality is more than service; it's a calling to inspire, elevate, and leave the world better than we found it. We believe in creating more than just exceptional hotels, residences, and restaurants, we build experiences that celebrate culture, beauty, community, and conservation.

As part of our team, you’ll help shape a world where guests and employees alike feel connected: to nature, to each other, and to themselves. Together, we strive to leave a lasting legacy, ensuring that what we do today positively impacts the generations of tomorrow.

We’re seeking the services of an Outlets Manager. The successful candidate will be responsible for assisting the Executive Chef in overseeing the daily culinary operations of the hotel, including all kitchen and food production areas. This role ensures the highest standards of food quality, presentation, hygiene, and consistency across all outlets are maintained.

Location: Bermuda | Department: Food & Beverage| Reports to: Assistant F&B Director

YOUR RESPONSIBILITIES

• Foster a positive and productive work environment, promoting teamwork and professional growth.
• Accountable for meeting budgets for food & beverage, labor, and direct operating expenses as they pertain to the restaurant outlets.
• Hire, coach, counsel, and conduct performance evaluations of direct reports.
• Ensuring that the Outlets and its outlets complies with all necessary hygiene, health and safety and licensing requirements and guidelines.
• Address customer queries and complaints as well as monitor customer satisfaction and successfully manage their experiences pre and post.
• Collaborate in planning and developing innovative and visionary experiences for the various outlets
• Proven track record of providing excellent customer service.

YOUR QUALIFICATIONS

• At least five (5) + years’ experience in an international Food Beverage environment at a luxury resort. With at lest two (2) years in a senior leadership role.
• Previous experience working in a hotel property is required. Ideally on an Island Destination
• Bachelors Degree in Hospitality, Tourism or related field is an asset.
• Attention to detail, time management, and interpersonal communication skills are essential.
• Must be a passionate hospitality professional with a keen sense of service.
• Physically fit and in good health; capable of heavy lifting and standing for extended hours.
• Candidate must have proven background in various service styles with an attention to the beverage programme.
• Experience in remote or island destinations will be key.
• Ability to understand and impact change with sound accounting practices.

WHY JOIN THE LOREN:

This is not simply a role—it’s an invitation to join a purpose-driven collective. Our hotels are sanctuaries where design meets nature, and service meets soul. Here, you’ll have the opportunity to lead with heart, innovate with intention, and help shape a hospitality legacy built on care, creativity, and contribution.