Job Description

The historic Hotel Cleveland is seeking an energetic, experienced, and professional Assistant Manager of Outlets to manage the daily operations, motivate employees, build sales, and create memorable experiences for our guests. This Marriott Autograph Collection property opened in 1918, has 491 newly renovated rooms and 60,000 sq. ft. of meeting space.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
  

ESSENTIAL JOB FUNCTIONS

• Manage all areas of bar operations while ensuring the Company’s standards of quality, service, and operations are maintained.
• Manage bar during scheduled shifts that include daily decision-making, staff support, scheduling, planning while upholding standards, product quality, and cleanliness.
• Frequently interacts with guests to ensure they receive the standard experience; follow up on any issues and complaints they may have.
• Ensures all newly hired team members follow and complete their appropriate training plan, including required electronic paperwork.
• Maintain an accurate and up-to-date plan of Department staffing needs.
• Prepares schedules and ensures that their department is staffed for all shifts.
• Staff, train, and develop hourly team members through ongoing feedback and coaching, the establishment of performance expectations and by conducting performance reviews on a regular basis.
• Identify operational opportunities to build sales and control costs; develop and implement plans to address opportunities (i.e., R&M, R&D, marketing, menus).
• Perform liquor, wine, and beer check in to ensure proper invoicing.
• Ensure proper security procedures are in place to protect team members’, guests’ and Company assets, including security of beer walk-in, liquor room, store room, freezer and office.
• Prepare shift reports.
• Directly supervise team members, coaching, correcting behaviors as needed, and providing recognition to continuously improve performance.
• When acting as Manager on duty, oversee all of the restaurant’s operations, and conduct root cause analysis as needed to guarantee operational efficiency and excellent guest experience.
• Ensure great food is served to every guest through managing all team members.
• Manages inventory efficiently, accurately, and in a cost-effective manner.
• Fosters open communication with BOH and FOH staff.
• Perform other duties as assigned.

REQUIRED SKILLS/ABILITIES:

• Minimum of 3 years experience as a food & beverage manager.
• Must have the ability to communicate in English.
• Ability to lift a minimum of 30 lbs.

The starting salary for this position is between $55,000 and $65,000 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.