Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than adestination,it is a stage where music, design, and service come together to create unforgettable moments.

At Hard Rock, our employees are Band Members, each bringing their individuality, passion, andexpertiseto theguestexperience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock.

THE ROLE

We are seeking a Host /Hostessto join our Food & Beverage team.

This role is an integral part of delivering a polished, welcoming, and high-touch guest experience, as the Host /Hostessserves as the first point of contact for restaurant guests. With confidence, warmth, and precision, you will set the tone for the dining experience whilemaintainingcomplete control of the host stand and guest flow.

The Host /Hostessis responsible formanaging reservations,greetingand seating guests, coordinating wait lists, and accommodating special requests while ensuring every guest feelsanticipated, valued, and prepared for an exceptional dining experience.

WHAT YOU WILL ROCK

In this role, you will lead the execution of Host Operations with a focus on organization, service flow, and guest satisfaction.

You will manage reservations and cancellations,maintainaccurateguest lists, and oversee station seating and table assignments to ensure a smooth, intentional dining experience. You will greet every guest with a genuine smile, escort them to their assigned table, present menus, and ensure guests feel that their table was specifically prepared for them.

You willmaintainfull ownership of the host stand, ensuring menus, wine lists, and materials are clean,accurate, organized, and stocked for each meal period. You willmonitorrestaurant flow, update table statuses, and coordinate closely with servers, bussers, and management tomaintainproper sequence of service.

With strong attention to detail, you willassistguests with special needs, accommodate special requests whenever possible, answer restaurant phones, and process paymentsin accordance withPOS and cash handling procedures. You will remain knowledgeable of menu items, ingredients, allergens, wine offerings, property amenities, and in-house events to confidentlyassistguests.

You will helpmaintaina clean, safe, and welcoming environment throughout the restaurant whileparticipatingin Sound Check meetings, team communication, and ongoing training initiatives. You will promote property outlets, supportspecial events, and actively contribute to a collaborative, energizedteamculture.

All responsibilities are executed with a focus on anticipation, professionalism, consistency, and elevated Hard Rock service standards.

WHAT YOU BRING, THE HARD ROCK STANDARD

• You consistently anticipate guest needs and create moments that exceed expectations
• You deliver service that is warm, confident, and professional
• You take ownership of the guest journey from arrival to departure
• You thrive in a fast-paced, guest-focused environment
• You are organized, detail-oriented, and composed under pressure
• You communicate clearly and collaborate effectively with team members
• You take initiative and lead by example with energy and enthusiasm
• You live and breathe the mission, culture, and spirit that make Hard Rock unique

COMPENSATION & BENEFITS

• This role is an hourly, non-exempt position
• We offer a competitive benefits package including medical, dental, vision, paid time off, retirement savings, and employee perks (eligibility based on status)
• Hard Rock Hotel New York is an equal opportunity employer and complies with all applicable federal, state, and local employment laws
• Applicants must be authorized to work in the United States

TAKE THE STAGE

If you are passionate about hospitality, take pride in creating unforgettable first impressions, and are ready to bring your energy and personality to a brand that values service, culture, and individuality, we invite you to apply and join the Hard Rock Hotel New York team.