Job Description

Job Location

Berry Road- Outlet

Job Summary:

The Outlet Associate supports daily outlet store operations by assisting customers, rotating merchandise, maintaining a clean and safe sales floor, and supporting production and donation flow as needed. This position helps create a positive customer experience while supporting Goodwill’s mission and operational goals.

The Outlet Associate is responsible for providing customer service, assisting with merchandise movement, keeping the outlet floor organized, and following all safety and loss prevention procedures. This role requires strong teamwork, attention to safety, and the ability to work in a fast-paced retail environment.

Job Description

Essential Functions

Customer Service

• Greet and assist customers in a friendly and professional manner.
• Answer basic questions about outlet store procedures, pricing, and merchandise.
• Help maintain a positive shopping experience for all customers.
• Respond to customer needs and escalate concerns to management when needed.

Merchandise Handling

• Assist with moving carts, tables, tables, or merchandise onto and off the sales floor.
• Rotate merchandise according to store procedures.
• Keep merchandise areas organized and safe for customers and team members.
• Support sorting, staging, and recovery of goods as assigned.

Store Operations

• Maintain cleanliness of the sales floor, production areas, restrooms, and exterior areas as assigned.
• Assist with opening and closing duties.
• Support donation flow and backroom operations when needed.
• Follow cash handling procedures if assigned to register duties.

Safety and Loss Prevention

• Follow all safety procedures when moving merchandise, carts, tables, or equipment.
• Keep aisles, exits, and work areas clear of hazards.
• Report injuries, safety concerns, theft, or suspicious activity to management.
• Follow all company policies, procedures, and attendance expectations.

Teamwork

• Work cooperatively with store leadership and team members.
• Communicate issues, supply needs, or customer concerns promptly.
• Be flexible and assist in different areas of the store based on business needs.
• Support production and sales goals through consistent work habits.

Minimum Qualifications

Required Skills

Education

• High School Diploma or equivalent preferred.

Experience

• Previous retail, warehouse, production, or customer service experience preferred, but not required.

Knowledge and Skills

• Basic customer service skills.
• Ability to follow instructions and work as part of a team.
• Ability to stand, walk, bend, lift, push, and pull throughout the shift.
• Ability to handle merchandise safely and efficiently.
• Dependable attendance and punctuality.
• Basic communication and problem-solving skills.
• Ability to work in a diverse environment with different cultural backgrounds and experiences.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to operate equipment used in outlet operations, including pallet jacks, carts, tables, and related material handling equipment.
• Ability to operate a forklift, if required by location. Must obtain forklift certification. Training and certification are provided by the organization.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• High School Diploma or equivalent preferred.
• Previous retail, customer service, or production experience preferred.
• Experience working in fast‑paced, high‑volume environments preferred.
• Prior nonprofit or mission‑based retail experience is a plus.
• Experience operating a point‑of‑sale system or handling cash transactions preferred.
• Bilingual language skills are preferred.