Job Description

• Telesales (Inbound/Outbound) work is typically performed in a call center environment and focuses on Nominal inbound customer service (logging requests, activating accounts, setting up service appointment times, etc., transfers issues for resolution to customer service reps)
• Primary focus is selling Inbound work includes responding to customer-initiated calls to activate a service, request a product/service change, schedule an installation or repair, or resolve a product/service or billing issue
• Selling targeted products/services as part of the customer-initiated interaction
• Outbound work includes Initiating calls to potential customers from a list of provided leads. Leads on the list are: Existing customers targeted for cross/up sell prior customers and potential new customers
• Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates
• Executes specialized projects and activities and typically works according to set principles
• Usually generates and initiates own workload and doesn't need instructions or guidelines
• Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product
• Positions at this level are expected to significantly improve the day-to-day activities/processes
• Manages and oversees the implementation of short-term activities within the team
• Decisions are of an operational nature within a defined scope
• Positions on this level delivers their share of professional responsibilities focusing on professional excellence
• Typically manages a team of Individual Contributor co-workers

Qualifications:

• Minimum of 3 to 4 years leadership experience in a Sales, Outbound Sales, Coaching, or Operations role
• Proven experience managing leaders and driving sales performance in a BPO or contact center environment
• Strong understanding of outbound sales methodologies, objection handling, and conversion strategies
• Experience analyzing performance metrics and translating insights into actionable coaching plans
• Excellent communication, stakeholder management, and presentation skills
• Demonstrated ability to motivate, influence, and develop high-performing teams